At a Glance
- Tasks: Support individuals experiencing domestic abuse through helpline management and outreach.
- Company: BCHA, a compassionate organisation dedicated to community support.
- Benefits: Part-time role with competitive salary and meaningful impact.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while shaping vital community services.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 25029 - 25861 € per year.
The Domestic Abuse Community Team works with women and men in the community who have experienced, or are still experiencing, domestic abuse. Specialising in providing outreach support in the BCP area. This is an exciting role to spearhead community work in BCHA’s domestic abuse services, and the wider BCP area. The community team is an integral part of BCHA's domestic abuse services, dedicated to ensuring a holistic response to domestic abuse and other forms of exploitation.
Are you passionate about making a real difference in people’s lives? Join our dedicated Domestic Abuse Community Team, supporting women and men across the community who have experienced—or are currently experiencing—domestic abuse. This is a unique and rewarding opportunity to play a key role in delivering vital outreach support across the BCP area. As part of a forward-thinking and compassionate service, you’ll help drive a holistic response to domestic abuse and related forms of exploitation, ensuring individuals receive the support they need, when they need it most.
About The Role
As a Helpline Adviser, you will be the first point of contact for individuals seeking help. Managing the domestic abuse helpline, you’ll handle incoming calls and emails with empathy and professionalism, ensuring every person is heard and supported.
Responsibilities
- Triage all referrals into the service, including police PPN referrals
- Provide timely, appropriate responses to individuals in need
- Offer immediate safety planning and emotional support via phone
- Coordinate access to wider services and ongoing support
Your Approach
Working in a trauma-informed and person-centred way, you’ll build trust with individuals and empower them to move forward safely. Using a strengths-based approach, you will help people:
- Address personal safety and reduce risk
- Access legal, housing, and financial support
- Explore opportunities in employment and education
- Work towards their personal goals and aspirations
Why Join Us?
You’ll be part of a committed and supportive team that values compassion, respect, and resilience. This role offers the chance to lead meaningful community work while helping shape the future of domestic abuse services in the BCP area. If you’re ready to make a lasting impact and support individuals on their journey to safety and independence, we’d love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- Prioritise the immediate safety needs of the customers and manage risk
- Enable customers to access local support services
- Engage customers in their own recovery and support planning
- Support customers to access move-on accommodation to continue their journey of safety and recovery
- Provide intensive personalised support and effective case management
- Support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse
- Build professional working relationships - internally & externally
- Be a resilient, confident, calm, practical & pragmatic person
- Be self-motivated, proactive, assertive, empathic and non-judgemental
- Have good listening, questioning and written skills
18.75hrs over 5 days
Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata) in Bournemouth employer: BCHA
BCHA is an exceptional employer dedicated to making a meaningful impact in the lives of individuals affected by domestic abuse. With a strong focus on compassion, respect, and resilience, our team thrives in a supportive work culture that prioritises employee growth and development. Join us in the BCP area to be part of a forward-thinking organisation that values your contributions and empowers you to make a lasting difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse support sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research BCHA and their approach to domestic abuse services. Think about how your skills align with their mission and be ready to share examples of how you've made a difference in similar roles.
✨Tip Number 3
Show your passion! When you get the chance to speak with someone from the team, let them know why you're excited about this role. Share your commitment to supporting individuals affected by domestic abuse and how you can contribute to their holistic approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BCHA team and making a real impact in the community.
We think you need these skills to ace Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, pro rata) in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people’s lives, especially those affected by domestic abuse.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the role. Highlight any relevant experience in trauma-informed care or community support, as this will resonate with us.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BCHA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Domestic Abuse Helpline Advisor. Familiarise yourself with the key aspects of the role, such as triaging referrals and providing emotional support. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Empathy
In this role, empathy is crucial. Prepare examples from your past experiences where you've successfully supported individuals in distressing situations. Highlight how you approached these situations with compassion and understanding, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would respond to various scenarios involving domestic abuse, and be ready to discuss your thought process and decision-making.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team and the organisation's approach to domestic abuse services. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
