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- Tasks: Support individuals experiencing domestic abuse through helpline management and outreach.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Part-time role with competitive salary and meaningful work experience.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Make a real impact on people's lives and help them find safety and independence.
- Qualifications: Empathy, good listening skills, and a proactive attitude are essential.
The predicted salary is between 25029 - 25861 £ per year.
The Domestic Abuse Community Team works with women and men in the community who have experienced, or are still experiencing, domestic abuse. Specialising in providing outreach support in the BCP area. This is an exciting role to spearhead community work in BCHA’s domestic abuse services, and the wider BCP area. The community team is an integral part of BCHA's domestic abuse services, dedicated to ensuring a holistic response to domestic abuse and other forms of exploitation.
Are you passionate about making a real difference in people’s lives? Join our dedicated Domestic Abuse Community Team, supporting women and men across the community who have experienced—or are currently experiencing—domestic abuse. This is a unique and rewarding opportunity to play a key role in delivering vital outreach support across the BCP area. As part of a forward-thinking and compassionate service, you’ll help drive a holistic response to domestic abuse and related forms of exploitation, ensuring individuals receive the support they need, when they need it most.
Responsibilities
- As a Helpline Adviser, you will be the first point of contact for individuals seeking help.
- Managing the domestic abuse helpline, you’ll handle incoming calls and emails with empathy and professionalism, ensuring every person is heard and supported.
- Triage all referrals into the service, including police PPN referrals.
- Provide timely, appropriate responses to individuals in need.
- Offer immediate safety planning and emotional support via phone.
- Coordinate access to wider services and ongoing support.
Approach
- Address personal safety and reduce risk.
- Access legal, housing, and financial support.
- Explore opportunities in employment and education.
- Work towards personal goals and aspirations.
About the role
You’ll be part of a committed and supportive team that values compassion, respect, and resilience. This role offers the chance to lead meaningful community work while helping shape the future of domestic abuse services in the BCP area.
Why Join Us?
If you’re ready to make a lasting impact and support individuals on their journey to safety and independence, we’d love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- Prioritise the immediate safety needs of the customers and manage risk.
- Enable customers to access local support services.
- Engage customers in their own recovery and support planning.
- Support customers to access move-on accommodation to continue their journey of safety and recovery.
- Provide intensive personalised support and effective case management.
- Support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse.
- Build professional working relationships - internally & externally.
- Be a resilient, confident, calm, practical & pragmatic person.
- Be self-motivated, proactive, assertive, empathic and non-judgemental.
- Have good listening, questioning and written skills.
18.75 hrs over 5 days.
Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, per annum) in Bournemouth employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, per annum) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse support sector, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research BCHA’s values and services, and think about how your experiences align with their mission. Practise answering common interview questions, especially around empathy and crisis management.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for helping others shine through. Share personal stories or experiences that highlight your commitment to supporting individuals affected by domestic abuse.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Domestic Abuse Helpline Advisor, PART - TIME, Perm (£25029.28 - £25861.56 per annum, per annum) in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially those affected by domestic abuse.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at BCHA!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at BCHA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Domestic Abuse Helpline Advisor. Familiarise yourself with the key aspects of the role, such as triaging referrals and providing emotional support. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Empathy
In this role, empathy is crucial. Prepare examples from your past experiences where you've shown compassion and understanding towards others. Be ready to discuss how you would handle sensitive situations, as this will highlight your suitability for supporting individuals in distress.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risk. Think about potential situations you might face on the helpline and how you would respond. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation's approach to domestic abuse services. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.