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- Tasks: Manage arrears processes and provide expert advice to support housing teams.
- Company: BCHA is a charitable housing association dedicated to ending homelessness and promoting financial inclusion.
- Benefits: Enjoy a supportive culture, agile working options, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your skills in a values-driven environment.
- Qualifications: Experience in arrears management and social housing, with strong communication and digital skills.
- Other info: This role offers flexibility across various BCHA locations, primarily based in Poole.
The predicted salary is between 28800 - 42000 £ per year.
Arears Specialist; Social Housing (Full time, Permanent, 37.5 hours per week)
1 day ago Be among the first 25 applicants
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South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
Position:
Are you passionate about promoting financial inclusion and driving positive change in rent collection processes? Do you have a talent for balancing people-centred support with effective arrears management? If so, we’d love to hear from you.
BCHA is looking for an experienced and motivated Arrears Specialist to join our team.
About The Role
In this vital role, you’ll work closely with our Housing Teams to provide expert arrears advice and support across a diverse portfolio—including general needs, supported housing, and intensive housing management accommodation.
Key responsibilities include:
- Leading on the arrears journey from end to end, including former tenant arrears
- Supporting the simplification and streamlining of arrears processes
- Enhancing our digital approach to arrears, including the use of AI to identify trends and hotspots
- Delivering training and updates to frontline staff, ensuring best practice is embedded in rent collection and financial inclusion strategies
This is a brilliant opportunity for someone who is proactive, solutions-focused, and committed to delivering both financial outcomes and excellent customer service.
What You’ll Bring
- A deep understanding of arrears management and housing law
- Experience of working in social or supported housing settings
- Confidence using digital tools and data to improve processes
- A collaborative approach to working with teams and customers
Why BCHA?
We are a values-led organisation committed to empowering people and creating change. Our teams are inclusive, passionate, and supportive — and we’re proud to foster a culture of learning, innovation, and impact.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so apply ASAP.
Requirements:
Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.
Other information:
This is an agile role working across all BCHA locations with main location in Poole.
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Arears Specialist; Social Housing (Full time, Permanent, 37.5 hours per week) employer: BCHA
Contact Detail:
BCHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arears Specialist; Social Housing (Full time, Permanent, 37.5 hours per week)
✨Tip Number 1
Familiarise yourself with the latest housing laws and regulations related to arrears management. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions or interviews.
✨Tip Number 2
Showcase your experience with digital tools and data analysis in your conversations. Being able to discuss how you've used technology to improve processes in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully balanced customer support with effective arrears management. Highlighting specific instances where you've made a positive impact will resonate well with the values of BCHA.
✨Tip Number 4
Network with current or former employees of BCHA if possible. Gaining insights into the company culture and expectations can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Arears Specialist; Social Housing (Full time, Permanent, 37.5 hours per week)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Arrears Specialist. Highlight your experience in arrears management and how it aligns with BCHA's mission to promote financial inclusion.
Tailor Your CV: Customise your CV to reflect relevant experience in social housing and arrears management. Use specific examples that demonstrate your ability to balance people-centred support with effective arrears management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention your understanding of housing law and your collaborative approach to working with teams and customers.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively liaised with various stakeholders in previous roles, as this is crucial for the position.
How to prepare for a job interview at BCHA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Arrears Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as managing arrears processes and supporting financial inclusion.
✨Showcase Your Experience
Prepare to discuss your previous experience in arrears management and social housing. Be ready to provide specific examples of how you've successfully handled similar situations in the past.
✨Emphasise Communication Skills
Since excellent communication is crucial for this role, think of examples where you've effectively communicated with diverse stakeholders. Highlight your ability to liaise with both internal teams and external partners.
✨Demonstrate a Solutions-Focused Mindset
BCHA values proactive problem solvers. Prepare to discuss how you've approached challenges in the past and what innovative solutions you've implemented, especially in relation to arrears management.
