Job summary
*** Please note this post is internal to North Cheshire and Mersey employees ***
This B3 Administrator role is a new position within the Neurodevelopmental Pathway Team, Warrington Specialist Childrens Services. We are a small, but very busy team and are looking for somebody with excellent administration and communication skills. You will be proficient in the use of Microsoft Office, a good team player and flexible in your approach to your work. Due to the nature of our patients needs, it is paramount that you are sympathetic and understanding when communicating with their families. Preferably, you will have experience of working in a medical environment or have proven transferable skills for this position. There may be times when you will be required to travel across the trust, therefore, you will need to be able to travel independently to meet the Services needs. This is an exciting position, and we encourage you to apply if you feel you have the experience and skills for this role.
Main duties of the job
You will work closely with the community paediatricians administration team as well as clinicians. Your priority will be registering patients onto our database (SystemOne) and communicating outcomes back to parents after triage. You will respond to email enquiries via the teams inbox. A keen eye for detail is important for this post and data protection is a must at all times. You must be able to demonstrate your knowledge of GDPR.
Another element of this position will be supporting the ND Pathway Speech and Language Therapists, including booking appointments, scanning and general administration tasks.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind: We are caring, supportive and respectful to everyone
- Open: We are honest, transparent and open to new ways of working
- Fair: We listen, value our differences and are inclusive to all
- One team: We work well together and with our communities
Job description
Job responsibilities
- To provide comprehensive secretarial and administrative support to the community clinics and associated health professionals and will actively participate and contribute to the development of the service;
- To provide a customer focused service to the users of the clinics to incorporate the co-ordination of appointments and workload management for the clinics liaising with all staff;
- To provide relief cover at other locations as requested.
Full Job Description attached.
Person Specification
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents.
- NVQ 3 in Business Administration or Customer Care
- RSA Level III in typing or equivalent.
Skills & Knowledge
Essential
- Good working knowledge of Microsoft Word and other Microsoft packages to include external databases and system packages. Excel/Access Publisher/PowerPoint
- Microsoft Word/Excel/Access
- Excellent telephone manner and excellent customer service skills.
Right to Work
Essential
- Do you currently have the unrestricted right to work in the UK?
- If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
- Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Experience
Essential
- Significant proven experience in an administrative role.
- Ability to work to and meet deadlines.
- Experience of working in a pressured environment.
- Minute Taking
Desirable
- Experience of working in a clinic/ office environment.
- Medical Secretarial experience.
- Previous experience of using an appointment booking system.
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations.
- Ability to file records at high and low levels which may be unwieldly.
- Self-motivated and able to work under a range of pressures.
- Maintenance of confidentiality and diplomacy at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (BCH)
Address
Child Development Centre
Sandy Lane
Orford
Warrington
Cheshire
WA2 9HY
United Kingdom
Employer's website
ND Pathway Administrator in Warrington employer: BCH
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