Business Support Assistant - Hertfordshire Constabulary

An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) working at Stevenage Police Station.

CTC (Cameras, Ticket & Collisions) is responsible for the administration of speed enforcement on the roads across Bedfordshire, Cambridgeshire and Hertfordshire, through fixed and mobile speed, and red light cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.

The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating some camera offences and collisions, as well as assisting the public with enquiries and insurance claims. The unit’s main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

• Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat
• Providing information to members of the public
• Liaising with outside organisations and suppliers both internal and external
• Effectively operating computer-based systems
• Providing a broad range of administrative support

This role has a secondary element, which is to support the wider CTC and therefore, the post holder as well as their team members may be required to undertake various other administrative tasks.

• You will need effective verbal and written communications skills to carry out this role.
• You will be a confident individual who has excellent attention to detail with a positive and flexible approach to working.
• Experience in the use of IT and a good working knowledge of word processing, spreadsheets, and databases
• Experience in working in an administrative role
• Experience in operating a range of office equipment
• The ability to demonstrate excellent customer service

Hours of work: Full-time 37 hours per week, Monday to Thursday 0800 – 1600 and Friday 08:00 – 15:30. On occasion the post holder may also be required to travel within the Tri-Force area to attend meetings and training. As such possession of a valid UK driving licence would be an advantage. These additional working and travel requirements may be negotiable and will be reimbursed in line with Force Policy.

The successful candidate will be employed by Hertfordshire Police. The role is office based at Stevenage Police Station (no parking facilities).

• Opportunity to join a great local authority pension scheme
• In-house training and career development opportunities across the wider police departmental portfolio
• Access to an Employee Assist Programme that provides access to a health & wellbeing provision 24 hours a day 7 days a week
• Opportunity to join the Blue Light card scheme where you can get discounts on travel, clothing, food and much more

Please ensure you submit an expression of interest (max 500 words) covering minimum entry requirements.

Applicants must hold or be prepared to undergo force vetting, before taking up the post. Please be aware the Police Corporate Vetting Unit will undertake vetting on successful candidates, which will include financial checks.

For further information about this role please contact Karen.Senior@herts.police.uk

Internal Applicants: To apply for this role, internal applicants must have successfully completed their probationary period. If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert.

Vetting Process: Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18).

Commitment to Inclusion: As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive. If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.