Clinical Support Worker in Nelson

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

We have an exciting opportunity to recruit a Clinical Support Worker to join our Community Rehab Service. You will be working within the community therapy team in a combined role which will include both clinical and administrative tasks to support the multi-disciplinary team. As part of the team, you will be required to assist in the preparation & delivery of therapy treatment sessions, group therapy sessions, cleaning and maintenance of equipment, along with supporting a variety of administration tasks which support the clinical day-to-day running of the therapy team.

We are seeking to appoint a highly motivated and enthusiastic candidate, preferably who has previously worked within the healthcare setting who may wish to develop their clinical skills working with patients with a wide range of clinical conditions. You will be based at Daisyfield Mill covering the BWD locality.

• To work as a member of the team providing clinical and administrative support for clinicians and assistant staff.
• To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems (including patient blood results where appropriate).
• Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquiries etc.
• Supporting with deliveries of equipment into department and reporting any faults within the departments, for example completing work requisitions.
• Responsible for the day-to-day cleanliness/tidiness of the service areas. The clinical support worker will only work under the guidance and direction of registered clinicians and/or assistant staff.
• Supporting with the setting up and smooth running of therapy sessions which include both 1-1 and group treatment sessions.
• Assisting in the delivery of therapy treatment sessions with direct oversight from the clinical therapists and assistant practitioners.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

As a team we are committed to continuing professional development of our staff and therefore we have a robust clinical supervision and appraisal system with lots of in-service training opportunities.

• Assist in collating monthly infection prevention and control audit.
• Where required be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients and receive and process deliveries.
• Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.
• Preparing and supporting the environment in preparation for meetings and training.
• Responsible for supporting clinical services for example, clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/on-line sessions).
• Inputting or collating data, as requested, for service evaluation purposes.
• Undertaking of general administrative duties to support the clinical teams.
• Support the registered clinician/assistant in the delivery of assessment and treatment.
• Supporting (where appropriate) the delivery of a rehab programme treatment plan under their direction and supervision of a registered clinician.
• Support the collection of patient experience feedback.
• Arranging interpreters as required.

• Assist with visitors (staff or patients) entering the service.
• Make and answer telephone calls and ensure that accurate messages are taken and followed up with relevant staff.
• Liaise effectively with other departments / services / agencies including information relating to patient interventions and service delivery.
• The management of emails and associated actions.
• Supporting clinical staff gathering information from patients, relatives and other services (from a variety of sources including electronic patient records).
• Attend and participate in team meetings.
• Use of a range of techniques to overcome barriers to communication.

• Take part in regular supervision in line with supervision policy.
• Share knowledge and experience with other members of staff and students.

• Participate in team and service improvement and governance activity as required.
• Assist with the induction of staff support the delivery of service and organisational objectives.
• Able to deal sensitively with complaints, following procedures and directing them to an appropriate person within the team.
• Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.

• Clinical and administrative
• GCSE Grade 4 or above in English / Maths or equivalent
• A willingness to undertake the national Care Certificate
• IT skills including Microsoft office 365
• Effective written and verbal communication skills
• Organisational and time management skills
• Completed Care Certificate
• Experience of working in a healthcare or care environment
• Work experience/volunteering in the NHS
• Previous experience of working with therapists
• Previous experience working with stroke or neuro patients

Dear Potential Applicant, It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust. Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band. This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment. Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application. Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38. This cost is not applicable for a Volunteer post.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit. Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.