Multi Disciplinary Team Assistant

Main area Cancer Services Office Grade Band 3 Contract Permanent: Fixed term Hours Full time – 37.5 hours per week (Monday to Friday 37.5 hours) Job ref 199-NN-7227779-MT

Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Croydon Salary £29,651 – £31,312 pa incl HCAS Outer pro rata Salary period Yearly Closing 11/08/2025 08:00

Multi Disciplinary Team Assistant

Band 3

Job overview

Multi Disciplinary Team Assistant Band 3

An exciting opportunity has arisen in the Cancer Services Team within the Integrated Surgery and Clinical Support Directorate at Croydon University Hospital for an enthusiastic, patient focused and well organised individual to take up the position of Multidisciplinary Team (MDT) Assistant for Cancer Services.

This is a key role within the Cancer Services Office and will be part of a proactive, talented team of MDT Assistants who are responsible for the incoming referrals via email, Cerner and e-RS and the smooth running of the patient cancer pathways by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. This role would entail working alongside MDT Coordinator’s, clinician’s and service managers.

Your responsibilities will include dealing with telephone queries and liaising with colleagues on a day to day basis. You will have regular interaction with patients via phone and will also be required to maintain good working relationships with a variety of clinical and non-clinical staff. You will be expected to understand and contribute towards a high standard of patient care and also to work as an effective member of a friendly multidisciplinary team. You should have a high level of attention to detail, communication skills, with the ability to use your own initiative and have a flexible approach to work.

Interview date TBC

Main duties of the job

To ensure that appointments for Cancer Services are arranged within USC (Urgent Suspected Cancer) waiting time targets.

To escalate capacity issues that compromise the ability of the department to meet the USC waiting time targets when appropriate.

To demonstrate excellent customer service skills to patients, GPs and other stakeholders via telephone, email and face to face

To ensure vetting processes are undertaken within agreed KPIs and to escalate to the relevant manager when these KPIs are not being met

To attend weekly PTL meeting to feedback on booking performance and capacity issues

To support the Effective Tracking of Patient Tracker Lists.

To contribute to the Effective Running of the Booking Office.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development

Detailed job description and main responsibilities

** Please see the Job Description and the Person Specification for more details on the jobs responsibilities **

Person specification

Education and Qualification

• Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
• Evidence of on-going continuous personal development (CPD) and training

Experience

• Experience of dealing with complex and sensitive matters over the telephone and, on occasions, face to face
• Previous appointment booking experience
• Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
• Experience of prioritising workload
• Substantial experience in office environment
• Knowledge/experience of Cancer Pathway

Knowledge and Understanding

• Knowledge and evidence of how to contribute to a successful team.
• Knowledge of using information systems effectively
• Experience in working in a multi-disciplinary environment

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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