Business Change Analyst

Main area Corporate Grade Band 7 Contract Fixed term: 6 months (6 months with potential opportunity to extend to 12 months) Hours Full time – 37.5 hours per week Job ref 242-4746-LR

Employer North West Ambulance Service NHS Trust Employer type NHS Site Parkway, Broughton and Estuary Point Town Manchester Salary £47,810 – £54,710 per annum Salary period Yearly Closing 03/08/2025 23:59

Business Change Analyst

Band 7

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Title: Business Change Analyst

Band: Band 7

Location: North West – Parkway, Estuary Point or Broughton

Job summary

We are looking to recruit Business Change Analysts as part of the Delivery and Innovation team within Digital at NWAS initially on a 6-month fixed term basis, with an opportunity to extend to 12 months. The Business Change Analyst is responsible for working with a variety of subject matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead detailed design phases, identify where improvements and efficiencies can be gained and drive forward the requirements through to solution design, in line with achieving the Trust\’s strategic objectives.

In order to meet the demands of the role and the service it provides, this role requires significant on-site presence and regular travel across the North West to attend Trust locations.

Main duties of the job

Main duties of the job

The post holder in summary will be responsible for:

· Undertaking a variety of activities as associated with a business change analyst within a digital environment including but not limited to,

· Business process mapping for as is and to be states

· Requirements gathering from end users (digital and non-digital)

· Development of specifications for technical teams to develop solutions

· Documentation of scope, finance, timescales, benefits when applicable

· Working collaboratively with clinical, operational, corporate and digital teams to develop and design innovative solutions

· Developing and maintaining relationships with key stakeholders from across the trust to enable the delivery of an effective business change analysis function

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

If you are interested, we encourage you to submit your application as early as possible, as this vacancy may close early if we receive a high volume of applications.

Recruitment Campaign:

Advertising Dates – 18 th July – 3 rd August

Shortlisting to take place – by COP 8 th August

SJT – W/C 11th August

Professional Discussion – 22nd August

Person specification

• Detailed knowledge of Business Modelling and Analysis
• Strong verbal, presentation and written communication skills
• Ability to provide and receive complex, sensitive or contentious information, where developed persuasive, motivational, negotiation, training, empathic or re-assurance skills are required
• A solid understanding of the application of information technology and how it can be used to achieve organisational effectiveness
• An ability to negotiate and influence others in a positive manner with the confidence to deal with different priorities and differing views in order to achieve change/improvement
• Articulate and clear in communications to mixed audiences in writing, through presentations and one to one
• Ability to anticipate and resolve problems before they arise
• Excellent business and financial management skills
• Demonstrates problem solving skills and the ability to respond to sudden unexpected demands
• Ability to work effectively and efficiently under pressure
• Demonstrates a collaborative approach and good team working
• Ability to manage a range of activities to formulate plans that have effect across multiple discipline
• Methodical and structured approach to analysing, interpreting and advising on complex data or information with the ability
• Ability to manage, motivate and develop staff in a matrix management environmenT
• Strong planning and organisational skill
• Effective listener and orientated to problem solving

Qualification and knowledge

• Education to Postgraduate level or equivalent level of experience within a Digital or Informatics service
• Prince 2 Foundation or Business Change Qualification
• Evidence of Continued Professional Development, including specialist training

Experience

• Demonstrable experience in gathering and documenting requirements across a broad spectrum of specialties through the identification and evaluation of a range of options whilst taking into account scope, budget, timescales, benefits, risk and quality in support of the business need
• Demonstrable excellence interpersonally; articulate, creative, self-aware, controlled and confident
• Experience of a strong delivery focus and determination, with the ability to drive progress forward and a passion for results and achieving goals
• Experience in the application of business change and business analysis processes and principles

Values and behaviours

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best – professional and adaptable and takes pride in work
• Making a difference – act with compassion, kindness and integrity towards everyone

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks –Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health – You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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