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- Tasks: Support hotel operations, interact with guests, and lead front office teams.
- Company: Frasers House, a Luxury Collection Hotel in Singapore.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Join a luxury hotel team and create unforgettable guest experiences.
- Qualifications: 1 year of relevant experience or equivalent education.
- Other info: Dynamic role with opportunities to develop leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Under the general direction of the Director of Rooms, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel. Guide and lead operations under Front Office, Guest Relations, Uniform Services, Instant Service and Club Lounge.
This job is the third top Front Office Managerial Role at a full-service hotel or at a regional extended-stay hotel. Typically supervises operations under Front Office and Instant Service, ensuring they deliver a unique experience to our guests, bringing the brand to life.
CANDIDATE PROFILE
Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
CORE WORK ACTIVITIES
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Control and monitor departmental costs on an ongoing basis to ensure performance against budget, managing the department expenses.
- Oversee night audit function and preparation of daily financial reports.
- Participate in the planning and execution to increase occupancy and ADR through walk-ins and up-selling at the front desk.
- Assist in planning for future staffing needs and recruiting in line with company guidelines.
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
- Assist in maintaining a comprehensive, current and guest-focused set of departmental standards and procedures and oversee their implementation.
- Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
- Create a positive hotel image in every interaction with internal and external customers.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests' needs.
- Maintain current Hotel information to be able to provide information to guests.
- Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests.
- React to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems.
- Promote inter-hotel sales and in-house facilities. Ensure front line staff comply with FIT marketing techniques and maximize sales.
- Check billing instructions and monitor guest credit along with analyzing/approving discounts, rebates, refunds.
- Take action with the Property Management Systems (PMS) in emergency situations and be fully conversant with all hotel emergency procedures.
Assistant Front Office Manager - Frasers House, a Luxury Collection Hotel, Singapore in London employer: BCH HOTEL SINGAPORE
Contact Detail:
BCH HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Frasers House, a Luxury Collection Hotel, Singapore in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Frasers House or similar hotels. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality during interviews! Remember, they’re not just looking for skills but someone who fits into their team. Be yourself, share your passion for hospitality, and let your enthusiasm shine through.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you’re genuinely interested in the role and the hotel. Plus, it’s a great way to find out if the company culture is right for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your appreciation and reiterate your interest in the position.
We think you need these skills to ace Assistant Front Office Manager - Frasers House, a Luxury Collection Hotel, Singapore in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest relations.
Tailor Your Application: Make sure to customise your application for the Assistant Front Office Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring our brand to life!
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you've excelled in similar roles. Whether it’s managing budgets or enhancing guest experiences, we want to know how you’ve made an impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Frasers House!
How to prepare for a job interview at BCH HOTEL SINGAPORE
✨Know Your Hotel Inside Out
Before the interview, make sure you research Frasers House and its unique offerings. Familiarise yourself with their services, special programs, and any recent news. This will not only impress your interviewers but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be expected to lead and coach staff. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to provide constructive feedback and maintain high standards, as this is crucial for the role.
✨Demonstrate Financial Acumen
Since the role involves budget preparation and monitoring departmental costs, brush up on your financial knowledge. Be ready to discuss how you've previously managed budgets or improved financial performance in your past roles. This will show that you understand the business side of hotel management.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially in guest relations. Think of scenarios where you've had to react quickly to guest needs or resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
