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- Tasks: Manage telecommunications and assist guests to enhance their experience.
- Company: Leading hotel in Greater London with a focus on guest satisfaction.
- Benefits: Dynamic work environment and opportunities for career growth.
- Why this job: Join a prominent hospitality setting and make a difference in guest experiences.
- Qualifications: Vocational studies in Hotel Administration and relevant experience preferred.
- Other info: Fast-paced role with a chance to develop your skills in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel in Greater London is looking for a Telecommunications Associate responsible for managing all telecommunications within the hotel to enhance guest satisfaction. The ideal candidate will have vocational studies in Hotel Administration and at least one year of relevant experience.
Key responsibilities include:
- Processing calls
- Assisting guests with inquiries
- Maintaining high service standards
This position offers a dynamic work environment in a prominent hospitality setting.
Guest Services & Telecommunication Agent employer: BCH HOTEL SINGAPORE
Contact Detail:
BCH HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Telecommunication Agent
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in telecommunications. You never know who might have a lead on a job or can give you insider tips on landing that perfect role.
✨Tip Number 2
Practice your communication skills! As a Guest Services & Telecommunication Agent, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with handling guest inquiries and processing calls.
✨Tip Number 3
Show off your experience! When you get the chance to chat with potential employers, highlight your relevant experience in hotel administration. Share specific examples of how you've enhanced guest satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs in the hospitality sector. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Guest Services & Telecommunication Agent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about guest satisfaction and how your experience aligns with our values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Services & Telecommunication Agent role. Highlight your relevant experience in telecommunications and any vocational studies in Hotel Administration that you've completed.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a dynamic work environment.
How to prepare for a job interview at BCH HOTEL SINGAPORE
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications systems and hotel operations. Familiarise yourself with common guest inquiries and how to handle them efficiently. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Experience
Be ready to discuss your previous roles in guest services or telecommunications. Prepare specific examples of how you've enhanced guest satisfaction in the past. This will help the interviewers see how your experience aligns with their needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves processing calls and assisting guests. Nod, ask clarifying questions, and summarise what the interviewer says to show you’re engaged and understand their points.
✨Emphasise Teamwork
Highlight your ability to work well in a team, especially in a dynamic environment like a hotel. Share examples of how you've collaborated with colleagues to solve problems or improve service. This will illustrate that you can contribute positively to their team culture.
