Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage telecommunications services to ensure top-notch guest satisfaction at a luxury hotel.
- Company: Frasers House, part of a prestigious Luxury Collection Hotel in Singapore.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Why this job: Join a luxury hotel team and enhance guest experiences every day.
- Qualifications: Experience in guest services or call centre roles preferred.
- Other info: Dynamic role with opportunities to learn and grow in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Responsible for all aspects of Telecommunications services within the Hotel to achieve the highest possible guest satisfaction.
Preferred Qualifications
- Vocational studies in Hotel Administration, Hotel Management or equivalent, with 1 year experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.
Core Work Activities
- Financial Returns - Bill Call Costs, Assist F&B Department by doing cross-selling to boost Revenue.
- Records all entries on traffic sheets.
- Reports on logbook daily.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
- Advises defects on switchboard equipment to Supervisor.
- Maintains a clean work environment.
- Maintains detailed knowledge of the Hotel’s fire, life and safety system.
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
- Advises defects on switchboard equipment to Instant Service Manager/Supervisor.
- Maintains Hotel Information.
- Processes all incoming and outgoing calls accurately and courteously.
- Records and controls accurately wake up calls.
- Pages guests in co-operation with concerned departments.
- Assists guests with international calls and directory queries.
- Refers to guests by name whenever possible.
- Abides by principles of guest privacy.
- Handles guests needs or requests and reports complaints to the Telephone Supervisor.
- Aware of local telephone listings and frequently dialed numbers.
- Attends to all guest queries and requests promptly.
At Your Service Agent - Frasers House, a Luxury Collection Hotel, Singapore employer: BCH HOTEL SINGAPORE
Contact Detail:
BCH HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land At Your Service Agent - Frasers House, a Luxury Collection Hotel, Singapore
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Frasers House or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Practice your phone skills! Since the role involves telecommunications, make sure you're comfortable handling calls. Try mock interviews over the phone with friends to boost your confidence.
✨Tip Number 3
Show off your guest service skills! During interviews, share specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace At Your Service Agent - Frasers House, a Luxury Collection Hotel, Singapore
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our commitment to guest satisfaction at Frasers House.
Tailor Your Experience: Make sure to highlight any relevant experience in front office or guest services. We’re looking for candidates who can demonstrate their skills in telecommunications and customer service, so be specific about your past roles and achievements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the At Your Service Agent role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at BCH HOTEL SINGAPORE
✨Know Your Stuff
Familiarise yourself with the hotel’s services and amenities. Being able to discuss specific offerings or recent events at Frasers House will show your genuine interest and help you stand out.
✨Practice Your Communication Skills
As an At Your Service Agent, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. This will help you convey your thoughts effectively during the interview.
✨Showcase Your Guest Service Experience
Prepare examples from your past roles that highlight your ability to handle guest requests and complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows respect for the opportunity.
