Senior AI Tech Architect - Salesforce/CRM - London | BCG Platinion

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time‑sensitive challenges. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace.

At BCG Platinion we are keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client’s digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow.

As a Senior AI Tech Architect focused on CRM and Enterprise Solutions, you will:

• Advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
• Work alongside a bold, energetic and collaborative team, evaluate and coach our clients’ technology teams, define technology strategies, architect their solutions and help us design the future.
• Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions.
• Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs.
• Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems.
• Lead large‑scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks.
• Work with C‑level stakeholders to define CRM technology roadmaps, manage build‑vs‑buy decisions, and ensure seamless integration across systems.

What You'll Bring:

• 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
• Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems).
• Experience with commerce platforms (such as Salesforce Commerce Cloud, Adobe Commerce, etc.) and integration platforms (such as MuleSoft, Dell Boomi, etc.).
• Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et al.).
• Overview of modern architecture patterns: CI/CD pipelines, cloud‑native development, and API‑led integrations.
• Deep understanding of different integration patterns and best practices such as events, synchronous vs. asynchronous.
• Analytical mindset and excellent problem‑solving skills.
• Strong communication skills for stakeholder engagement at all levels.
• Ability to work under pressure and willingness to travel to clients worldwide.
• University degree with above‑average academic performance in a mathematical‑scientific field, information technology, or business administration.