At a Glance
- Tasks: Lead AI tech architecture for CRM solutions, optimising customer journeys and driving organisational change.
- Company: Join BCG Platinion, a leader in innovative consulting with a focus on technology strategies.
- Benefits: Competitive salary, diverse projects, and opportunities for global travel and professional growth.
- Other info: Be part of a dynamic team that values diversity and fosters career development.
- Why this job: Make a real impact by transforming CRM systems and enhancing client experiences.
- Qualifications: 10-15 years in IT architecture with strong CRM expertise; leadership and communication skills are essential.
The predicted salary is between 80000 - 100000 £ per year.
As a Lead AI Tech Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
Responsibilities
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
- Lead end-to-end responsibility for larger, highly technical and complex modules within a project.
- Develop specialized knowledge to solve client problems, and provide intellectual leadership.
- Guide junior team members, help with project proposals, client care, build relationships with peers, and identify new business opportunities.
- Contribute to the Practice Area development and help build the BCG brand as key member of the case team.
Qualifications
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions in consulting, working with clients in the consumer goods, industrial goods, or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, messaging systems).
- Experience with commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce) and integration platforms (e.g., MuleSoft, Dell Boomi).
- Experience leading legacy integration and remediation (facades, strangler approach, etc.).
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of integration patterns and best practices such as events, synchronous vs asynchronous.
- Deep understanding of end-to-end business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong presentation skills.
- University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
StudySmarter Expert Advice🤫
We think this is how you could land Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BCG Platinion values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BCG Platinion might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BCG Platinion!
✨Direct Apply to BCG Platinion
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We think you need these skills to ace Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BCG Platinion.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BCG Platinion. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BCG Platinion
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
