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- Tasks: Help clients find the perfect venues for their events and exceed their expectations.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy life assurance, holiday perks, gym discounts, and comprehensive healthcare.
- Other info: Hybrid role with flexible working hours and opportunities for travel.
- Why this job: Be part of a dynamic team that creates inspiring connections and drives success.
- Qualifications: Customer service experience and knowledge of venue booking systems are essential.
The predicted salary is between 30000 - 40000 £ per year.
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will be the primary customer contact for our incoming venue sourcing and meeting requests and will work on an array of client accounts in a variety of industry sectors. You will do work in a Customer Service environment, exceed client expectations, and manage multiple requests within Service Level Agreements.
Responsibilities- Deliver an innovative, quality venue find service that consistently exceeds client expectations across all meetings, incentives, conferences and exhibitions.
- Ensure relevant customer service levels are understood and consistently met or exceeded and be conversant with all relevant systems and processes in line with customer requirements.
- Be fully conversant with the BCD Venue Search booking platform and work according to the Venue Search Standard Operating Procedure.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Continually build venue destination knowledge through relationships with key supplier contracts, familiarisation visits, destination workshops and webinars.
- Work with the BCD Meeting & Events finance team to ensure accurate invoicing and financial matters are delivered to the client proactively and efficiently.
- Possess proven customer service experience.
- Maintain excellent communication skills with a calm, positive and collaborative approach.
- Comfortable dealing with people at all levels, face‑to‑face and by telephone/email.
- Have MS Office skills, including Excel, and experience entering and extracting data from databases.
- Adopt a flexible and proactive approach, juggling multiple priorities and projects with resilience under pressure and an ability to adapt to change.
- Knowledge of meetings & events venues in the UK/overseas.
- Experience with venue booking systems.
- Negotiating and contracting experience with external suppliers.
- Life Assurance x1 your annual salary
- Birthday day off
- Holiday Purchase Scheme - up to 5 additional holiday days
- Discounted rates on hotels & travel
- Gym & fitness discounts
- Pension scheme
- Company sick pay
- Comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities.
- This role is hybrid, based in our Derby office with 3 days in the office and 2 days working from home.
- Shift patterns for venue search: 9‑5:30, 8:30‑5 or 9:30‑6 on a rotate basis, with a lunch break.
- Travel may be required for company meetings, events or familiarisation trips in the UK or overseas.
Venue Find Consultant employer: BCD
Contact Detail:
BCD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Find Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your unique perspective aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Venue Find Consultant role. Highlight your customer service experience and knowledge of venues, and don’t forget to show your enthusiasm for the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at BCD Meetings & Events.
We think you need these skills to ace Venue Find Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love to see candidates who are genuinely excited about joining our team and making a difference in the meetings and events industry.
Tailor Your CV: Make sure your CV is tailored to the Venue Find Consultant role. Highlight your customer service experience and any relevant skills, like your knowledge of venue booking systems or MS Office. We want to see how you can bring your unique perspective to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at BCD M&E!
How to prepare for a job interview at BCD
✨Know Your Venues
Make sure to brush up on your knowledge of venues, both in the UK and overseas. Familiarise yourself with popular locations and unique spaces that could impress potential clients. This will show your passion for the role and your commitment to providing top-notch service.
✨Master the Booking Systems
Get comfortable with venue booking systems, especially the BCD Venue Search platform. If you can demonstrate your understanding of how these systems work during the interview, it’ll give you a significant edge. Consider doing a mock booking to showcase your skills.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a client. Highlight your ability to manage multiple requests and exceed expectations, as this is crucial for the Venue Find Consultant role. Remember, they want someone who can handle pressure with a calm and positive attitude.
✨Be Ready to Adapt
Since the role requires juggling multiple priorities, be prepared to discuss how you handle change and adapt to new situations. Share specific instances where you’ve successfully navigated challenges, demonstrating your resilience and flexibility in a fast-paced environment.