Senior Venue Find Consultant in London

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

We are recruiting for our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.

In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.

As a Senior Venue Find Consultant, you will:

• Exceed client’s expectations by delivering an initiative and quality service to meet the clients needs.
• Ensure relevant customer service levels are understood and consistently met or exceeded.
• Develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
• Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish.
• Liaise with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
• Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
• Assist with training and development of the consultants by sharing your knowledge and experience.
• Consistently apply and demonstrate venue and destination knowledge to all customers.
• Be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.

Previous experience and knowledge of meetings & events venues / destinations in the United Kingdom and Overseas is essential. You will have a flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure. You will be comfortable with dealing with customers via phone, email and face to face. Experience of using Microsoft Office including Excel and experience of entering and extracting data from various databases is required.

You might also have:

• Previous experience with venue booking systems.
• Proven negotiating and contracting experience with external suppliers.

Our Benefits for this role:

• Life Assurance x2 your annual salary
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Pension Scheme
• Company Sick pay

You should know:

• This role is hybrid based with 3 days a week spent in the London office.
• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break.
• You may be required to travel to attend company meetings / events or familiarisation trips in the United Kingdom or Overseas.