Congress Registration Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.

Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best, we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world.

About the role: Due to internal progression we have a new opportunity for a Congress Registration / Delegate Specialist to join our team! As the Congress Delegate / Registration Specialist, you will be the key player working diligently behind the scenes to ensure every aspect is meticulously organised for healthcare professionals attending different congresses. Your skills in client communication and logistics will be crucial in crafting remarkable experiences.

If you excel in dynamic settings and have a strong dedication to providing exceptional service, this is the perfect opportunity for you! You thrive on juggling multiple projects, delivering excellent customer service, great administration and enjoy all things data!

As a Congress Delegate Manager, you will:

• Healthcare Professional and Supplier Management: Manage communications with Healthcare Professionals, handle local budgets, and ensure proper templates are utilized in collaboration with the Global Operations Team.
• Attendance Coordination: Provide the Attendance Upload template promptly and develop timely communications to meet Service Level Agreements with client meeting owners.
• Vendor Liaison: Coordinate with internal and external vendors for transportation arrangements while adhering to local budget and compliance thresholds.
• Visa and Documentation Support: Ensure all visa requirements are met and assist with necessary documentation for timely applications.
• Technology Proficiency: Use Cvent to manage attendee data, maintain accuracy in reporting, and oversee the creation and distribution of final confirmations.
• Client Communication: Review local budgets for compliance, record Transfer of Value in accordance with regulations, and be the primary contact for logistical arrangements related to congress attendance.
• Adaptability and Additional Responsibilities: Be open to performing additional duties that are inherent to the position as they arise, acknowledging that the job description may evolve over time.

You’re good at:

• Navigating the complexities of event planning with ease and precision.
• Building strong relationships with healthcare professionals and clients.
• Using technology tools like Cvent to streamline attendee management.
• Communicating effectively and professionally to ensure clear understanding.
• Keeping your cool under pressure while juggling multiple tasks.

You have previous experience in delegate management and/or congress/convention planning.

You might also have:

• A college degree, preferably in a related field.
• Additional languages.
• Previous experience of working in pharmaceutical events.

You should know:

• This is a remote role based in Spain or the United Kingdom.
• Our standard working hours are 09:00 – 17:30 with a one-hour break.
• You must have the right to work in Spain or the United Kingdom.
• You must have the ability and willingness to travel in the UK and overseas, if required.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in Spain is between Euros 27,000 - 30,000 and for the UK is GBP 27,000 - 30,000 plus company benefits. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

THE PERKS

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
• We’re positive: You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing.