At a Glance
- Tasks: Drive client growth and nurture relationships while crafting innovative event strategies.
- Company: Join BCD Meetings & Events, a global leader in meetings and events.
- Benefits: Enjoy a birthday day off, holiday purchase scheme, and gym discounts.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be at the forefront of commercial growth and make a real impact.
- Qualifications: Experience in large-scale events and proficiency in Microsoft Office and CRM software.
The predicted salary is between 60000 - 80000 £ per year.
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
Jump into the excitement of being a Client Development Director with us! You’ll be at the heart of our commercial growth initiatives, partnering with colleagues to fuel success across The Collective and Delegate Management lines of business. Imagine yourself nurturing existing accounts and uncovering brand new sales opportunities to become a trusted client consultant and build your own portfolio of clients.
Working closely with Account Leads across the extended BCD network, the CDD will introduce The Collective and Delegate Management services to our internal account universe as well as working closely with our Marketing and LeadGen teams to support and respond to new logo enquiries. If you’re driven by results and thrive on building relationships, this is your chance to shine!
Responsibilities- Be responsible for managing the relationship with a number of existing accounts and ensure that they maintain, renew and grow their business.
- Develop and own a client‑centric growth strategy for Key Growth Account(s), translating revenue goals into actionable plans.
- Have experience, energy and confidence to undertake proactive sales outreach, including but not limited to social selling and outbound activity campaigning, if needed.
- Be the client’s advocate and guide, mentor & support internal teams to ensure that client service expectations are met and adhered to.
- Have experience of contribution to contract management, negotiation and procurement.
- Be responsible for driving the strategy for the development of proposals, presentations, contracts and other sale/marketing‑related collateral materials for current and prospective accounts.
- Knowing what makes a great event and have a grasp over where the industry is going, in order to advise the clients and be the consultation point of knowledge for the client.
- Cultivating and expanding client relationships to boost account growth.
- Crafting client‑centric strategies that translate financial goals into actionable plans.
- Proactively reaching out for new business opportunities through engaging sales campaigns.
- Collaborating effectively with internal teams to create innovative event experiences.
- Navigating contract management and negotiations with confidence and expertise.
- Confidently and credibly speaking to clients and advising/consulting.
- Understanding production and delivery of large‑scale events.
- Experience in mapping client opportunities to strategise for optimal growth.
- Proficiency in Microsoft Office and CRM software to keep everything running smoothly.
- Event agency experience, especially good to have conference and B2B know‑how.
- Birthday day off.
- Holiday Purchase Scheme – allowing up to 5 additional holiday days.
- Life Assurance x2 your annual salary.
- Discounted rates on Hotels & Travel.
- Gym & Fitness Discounts.
- Pension Scheme.
- Company Sick pay.
Client Development Director employer: BCD
BCD Meetings & Events is an exceptional employer, offering a vibrant work culture that prioritises flexibility, employee growth, and meaningful connections. As a Venue Find Consultant in London, you'll benefit from comprehensive perks, including a birthday day off, gym discounts, and a supportive environment that encourages professional development and collaboration. With a commitment to sustainability and a diverse range of opportunities across global locations, BCD M&E empowers you to shape your career while making a significant impact in the meetings and events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Director
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like BCD who are looking for fresh talent for roles like Client Development Director.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like BCD and give you a leg up for your Client Development Director application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Client Development Director openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Client Development Director
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Client Development Director role at BCD.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Client Development Director position at BCD.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of BCD.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to BCD's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Client Development Director.
How to prepare for a job interview at BCD
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at BCD.
