Account Director

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

We are looking for an Account Director to join our Account Management team. As an integral part of our venue search account management division, you will have the chance to work with an exciting client portfolio of blue-chip companies across a range of sectors. You will be responsible for the retention and strategic development of a number of our key client accounts, driving profitability, growth and evolving our service offering in line and in collaboration with the business and client expectations.

As an Account Director, you will:

• Create an account strategy to drive sales across the business for owned accounts, ensuring all client activity/development is communicated effectively to the service delivery teams.
• Plan and conduct regular review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability whilst monitoring client satisfaction and ensure a high level of customer service to all internal and external stakeholders.
• Build and maintain internal team relationships by mentoring and supporting the operational teams.
• Develop venues/destinations knowledge and industry trends & developments.
• Attend internal cross training events, familiarisation visits, site inspection, trade press and client events.
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
• Target new business opportunities and be proactive in recognising growth potential within accounts and recommend effective ways forward for the client to ensure successful long-term, profitable relationships and good solid business growth across all service lines.

Strong proven experience in client/account management and good knowledge of the meetings and events industry is required. Proven track record on successful client negotiation and experience in managing suppliers, sourcing, and negotiating contract services is essential. Highly effective oral and written communication skills, including public speaking, client pitches/presentations and RFP lead and design are necessary.

You might also have:

• Proficiency in Microsoft Office applications and AI tools.
• Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure and a willingness to travel when required.
• Good analytical skills, general understanding of accounting, budget and profit and loss statements.

You should know:

• This is a hybrid role with time spent in our BCD London office and client offices.
• Our standard working hours are 9:00am - 5:30pm with an hour break.
• You must have the right to work in the UK.

THE PERKS

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing.