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For Companies At a Glance
- Tasks: Lead a team of travel consultants, coaching and supporting them to exceed performance targets.
- Company: Join BCD Travel, a global leader in travel management with a focus on sustainability.
- Benefits: Enjoy flexible working hours, generous vacation days, and a fair compensation package.
- Why this job: Make an impact in the travel industry while enjoying a dynamic and inclusive work environment.
- Qualifications: Experience in travel management and strong communication skills in English and French or German.
- Other info: Work remotely with opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Supervisor Travel Operations (French language) Remote
Full time, United Kingdom, Germany, Poland, France, Spain
In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.
You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations Airbus Team, you will
- Meet and exceed all performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity
- Work with performance data to maximum the effectiveness and efficiency of the team
- Take proactive actions to improve internal and external customer satisfaction
- Handle client reservations
- Control and manage customer complaints and general queries
- Control the workload of your team
- Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
- Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
- Assist in the hiring and onboarding of new employees
- Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
- Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Maintain knowledge of necessary regulations
- Support BCD Travel and client driven initiatives
- Anticipate and help on potential challenges that may arise for the consultant
- Review global distribution systems (GDS) queues daily to maintain quality control
About You
- Corporate travel management industry work experience
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on GDS Amadeus
- People management experience will be an advantage
- Strong verbal and written communication skills in English and French or English and German
- Ability to handle multiple priorities simultaneously
- Able to work flexible hours, independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
About Us
We\’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world\’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We\’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You\’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don\’t just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.
You\’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now
We\’re dedicated to building a diverse, inclusive and authentic workplace. If you\’re excited about a role, but your experience doesn\’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department
Supervisor Travel Operations employer: BCD Travel
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Travel Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at BCD. A friendly chat can open doors and give you insider info about the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by brushing up on your GDS Amadeus skills. Be ready to discuss how you've used these tools in past roles and how they can help you manage a team effectively at BCD.
✨Tip Number 3
Show off your coaching skills! Think of examples where you've motivated a team or resolved conflicts. BCD values strong leadership, so make sure to highlight your experience in developing others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BCD family and ready to embark on this exciting journey with us.
We think you need these skills to ace Supervisor Travel Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Supervisor Travel Operations role. Highlight your people management experience and any relevant travel industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've coached teams or improved performance in previous roles – we love a good story!
Show Off Your Language Skills: Since this role requires strong communication skills in English and either French or German, make sure to showcase your language proficiency. If you have any certifications or relevant experiences, don’t forget to mention them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BCD Travel
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially corporate travel management. Familiarise yourself with key performance indicators (KPIs) and how they relate to team management. This will show that you're not just interested in the role but also understand what it takes to succeed.
✨Showcase Your Coaching Skills
Since this role involves coaching and developing a team, be prepared to discuss your previous experiences in mentoring or managing others. Think of specific examples where you helped someone improve their performance or resolve a conflict. This will demonstrate your ability to motivate and lead effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing customer complaints or improving team efficiency. Prepare by thinking through potential challenges you might face in the role and how you would address them. This shows your proactive approach and problem-solving skills.
✨Communicate Clearly and Confidently
As strong communication skills are essential for this position, practice articulating your thoughts clearly in both English and French (or German). During the interview, make sure to listen actively and respond thoughtfully. This will help you connect better with the interviewers and showcase your interpersonal skills.