Senior Venue Find Consultant

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the role: We are recruiting for our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.

In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.

Responsibilities:

• Exceed client's expectations by delivering an initiative, quality service to meet the clients needs.
• Ensure relevant customer service levels are understood and consistently met or exceeded.
• Develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
• Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish on their journey with BCD Meetings and Events.
• Liaise with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
• Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
• Assist with training and development of the consultants by sharing your knowledge and experience.
• Consistently apply and demonstrate venue and destination knowledge to all customers.
• Be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.

Qualifications:

• Previous experience and knowledge of meetings & events venues / destinations in the United Kingdom and Overseas is essential.
• Flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure.
• Comfortable with dealing with customers via phone, email and face to face.
• Experience of using Microsoft Office including Excel and experience of entering and extracting data from various databases.
• Motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
• Represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the client's needs and the company.

You might also have:

• Previous experience with venue booking systems.
• Proven negotiating and contracting experience with external suppliers.

Benefits:

• Life Assurance x2 your annual salary
• 25 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holiday days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Private Healthcare
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

Working Arrangements:

This role is hybrid based with 3 days a week spent in the London office. The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break. You may be required to travel to attend company meetings / events or familiarisation trips in the United Kingdom or Overseas.

How to apply: Click apply now to be considered.

THE PERKS:

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us.
• We've got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
• We're positive. You'll love it: Our leaders lead with positivity, believe in our people and trust us to do the right thing.