At a Glance
- Tasks: Drive client growth and develop strategies for successful account management.
- Company: Join BCD Meetings & Events, a leading global agency with a passion for connection.
- Benefits: Enjoy flexible working, competitive salary, and awesome perks like gym discounts and extra holiday days.
- Other info: Hybrid role with opportunities for growth and a supportive community.
- Why this job: Be at the forefront of exciting events and make a real impact in client relationships.
- Qualifications: Experience in sales, event management, and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best, we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
As a Client Development Director, you will:
- Be responsible for managing the relationship with a number of existing accounts and ensure that they maintain, renew and grow their business.
- Develop and own a client-centric growth strategy for Key Growth Account(s), translating revenue goals into actionable plans.
- Have experience, energy and confidence to undertake proactive sales outreach, including but not limited to social selling and outbound activity campaigning, if needed.
- Be the clients advocate and guide, mentor & support internal teams to ensure that client service expectations are met and adhered to.
- Have experience of contribution to contract management, negotiation and procurement.
- Be responsible for driving the strategy for the development of proposals, presentations, contracts and other sale/marketing-related collateral materials for current and prospective accounts.
- Know what makes a great event and have a grasp over where the industry is going, in order to advise the clients and be the consultation point of knowledge for the client.
- Cultivating and expanding client relationships to boost account growth.
- Crafting client-centric strategies that translate financial goals into actionable plans.
- Proactively reaching out for new business opportunities through engaging sales campaigns.
- Collaborating effectively with internal teams to create innovative event experiences.
- Navigating contract management and negotiations with confidence and expertise.
- Confidently and credibly speaking to clients and advising/consulting.
You also have:
- Understanding production and delivery of large-scale events.
- Experience in mapping client opportunities to strategise for optimal growth.
- Proficiency in Microsoft Office and CRM software to keep everything running smoothly.
- Event agency experience, especially good to have conference and B2B know-how.
Our Benefits for this role:
- Birthday day off.
- Holiday Purchase Scheme - allowing up to 5 additional holidays days.
- Life Assurance x2 your annual salary.
- Discounted rates on Hotels & Travel.
- Gym & Fitness Discounts.
- Pension Scheme.
- Company Sick pay.
You should know:
- This is a hybrid role based in the Milton Keynes office or a UK Remote based role.
- Attending supplier networking events and client evening entertaining required.
- Our standard working hours are 9:00am-5:30pm with an hour break.
- You must have the right to work in the UK.
THE PERKS
- Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
- Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
- Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
- Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
Client Development Director in Milton Keynes employer: BCD Travel
BCD Travel is an exceptional employer that values flexibility and work-life balance, offering hybrid working options and generous vacation days. Our collaborative work culture fosters professional growth, providing employees with opportunities to enhance their skills in a dynamic environment while contributing to meaningful financial operations in the heart of Derby.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Director in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BCD Travel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BCD Travel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Development Director in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BCD Travel:Your cover letter is your chance to shine! Tell us why you want to work at BCD Travel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BCD Travel!
How to prepare for a job interview at BCD Travel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
