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For Companies At a Glance
- Tasks: Lead and manage a dynamic team in corporate travel operations.
- Company: Join BCD, a market leader in travel management with a focus on innovation.
- Benefits: Enjoy flexible hours, generous vacation, and a fair compensation package.
- Why this job: Make an impact in a vibrant, inclusive environment while developing your career.
- Qualifications: Experience in operational management and a passion for team development.
- Other info: Work remotely with opportunities for growth and professional perks.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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Manager Operations
Date: Sep 16, 2025
Location: UK, London, Onsite, EUROPE
Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!
Manager Operations (Hybrid)
Full time, London, United Kingdom
In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management for a team of Travel Consultants.
Responsibilities
- Be responsible for the daily operations of our team, supported by and reporting into the Operations Director
- Review operational performance and provide direction to improve productivity and performance
- Coach and develop your team to deliver Operational Excellence
- Serve as the primary liaison between the Account Manager, the client, and the operational team
- Oversee and assist the team members in balancing priorities and managing their workload
- Be involved in the hiring, selection, and training of new colleagues
About you
- Highly motivated, analytical and a strategic thinker
- Extensive operational management experience in the corporate travel management industry
- A passion for leading & developing successful teams
- Ability to drive continuous improvement across your team
- Impeccable customer service and interpersonal skills
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Manager Operations employer: BCD Travel
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Operations
✨Tip Number 1
Network like a pro! Reach out to people in the travel management industry, especially those who work at BCD. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common questions for operations managers. Think about how your experience aligns with their needs, especially around team management and operational excellence. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached teams or improved performance. This is your chance to demonstrate that you’re not just a manager, but a mentor too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at BCD.
We think you need these skills to ace Manager Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Manager Operations role. Highlight your operational management experience and any achievements in team leadership to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about corporate travel and how you can drive continuous improvement in our operations. Keep it engaging and personal.
Showcase Your Team Leadership Skills: We love seeing candidates who can lead and develop teams. Share specific examples of how you've coached your team to success or improved productivity in your previous roles. We want to know how you can bring that to us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BCD Travel
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of travel operations management. Familiarise yourself with key performance indicators and operational excellence strategies. This will help you speak confidently about how you can improve productivity and performance in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and developing teams. Think of specific situations where you’ve successfully led a team through challenges or improved their performance. This will demonstrate your passion for leading and developing successful teams.
✨Understand the Client Relationship
Be ready to discuss how you would serve as a liaison between the account manager, clients, and your operational team. Share your thoughts on maintaining impeccable customer service and how you’ve handled client relationships in the past.
✨Emphasise Continuous Improvement
Think about ways you can drive continuous improvement within the team. Prepare to discuss any initiatives you've implemented in previous roles that led to enhanced operational efficiency or employee satisfaction. This shows you’re proactive and strategic in your approach.
