About Us:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.Jump into an exciting opportunity where you’ll be the go-to guru for industry trends and BCD M&E services! As an Account Manager, you will: Engage proactively with clients both regionally and locally to promote BCD M&E services through in-person meetings, relevant communications, and industry events.Oversee account relationships, meeting client expectations, and managing BCD M&E's financial performance.Provide strategic and tactical input to support account development, retention, and growth.Collaborate effectively and efficiently with internal support teams and external client teams.Establish and implement short- and long-term goals and objectives in partnership with clients.Conduct regular client meetings and support the Account Director on regular strategic review meetings, to ensure communication and service needs are met.Carry out ongoing survey evaluations, analyse results, and implement continuous improvement processes.Develop annual account business plans, including account mapping, strategic priorities, client objectives, action plans, and gap/SWOT analysis.Overseeing project management to ensure top-notch quality and adherence to timelines.Continually assess, communicate, measure, and monitor client expectations and service level requirements, making adjustments as needed to meet client objectives.Act as a liaison between clients and internal support teams, advocating for both the internal team and BCD M&E.Organise client networking events with suppliers to foster relationships and enhance brand awareness.Strong background in financial management and reporting.Proficiency in technology solutions relevant to project and account management.A proactive mindset that empowers strategic planning and execution.This is a hybrid role that requires 4 days a week in either client meetings or our London officeAttending supplier networking events and client evening entertaining requiredOur standard working hours are 9:00am-5:30pm with an hour break You must have the right to work in the UKHow to apply:Click apply now to be consideredTHE PERKSFlexible WorkingWe believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.Make your moveThe diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. We’ve got you coveredOur extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.There will always be support along your journey, in little and big ways.#LI-MB1#LI-EM1#LI-LZ1#LI-KW1#LI-Remote#LI-Hybrid #LI-Onsite
Manager-Account Manager in London employer: BCD Travel
At BCD Meetings & Events, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, empathy, and growth. Our London office offers a flexible working environment, extensive benefits including additional holiday options and private healthcare, and a commitment to employee development, ensuring that every team member has the opportunity to thrive in their career while making meaningful contributions to our clients' success.
