At a Glance
- Tasks: Support clients with data reporting tools and troubleshoot issues daily.
- Company: Join BCD Travel, a global leader in smart business travel solutions.
- Benefits: Enjoy flexible hours, generous vacation, and wellness perks.
- Other info: Diverse and inclusive workplace with global opportunities.
- Why this job: Make an impact while growing your skills in a collaborative environment.
- Qualifications: Customer service experience and SQL knowledge are essential.
The predicted salary is between 36000 - 44000 £ per year.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.
As a Data Support Specialist I, CDS Operations, you will:
- Conduct data investigations to identify origin and potential corrections.
- Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters.
- Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place.
- Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose.
- Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc.
- Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position.
About you:
- Prior experience in a customer service technical support role.
- SQL and relational database knowledge.
- Proficient in Microsoft Office products.
- Excellent analytical and problem-solving skills.
- Strong problem solving and process reengineering skills.
- Excellent verbal and written communication skills in English.
What we offer you:
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 24,5470- 28,088 EUR
- Poland: 71,205- 113,528 PLN
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
Data Support Specialist I, CDS Operations in London employer: BCD Travel
BCD Travel is an exceptional employer that values flexibility and work-life balance, offering hybrid working options and generous vacation days. Our collaborative work culture fosters professional growth, providing employees with opportunities to enhance their skills in a dynamic environment while contributing to meaningful financial operations in the heart of Derby.
StudySmarter Expert Advice🤫
We think this is how you could land Data Support Specialist I, CDS Operations in London
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We think you need these skills to ace Data Support Specialist I, CDS Operations in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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✨Brush Up on Your Statistics
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