At a Glance
- Tasks: Lead travel tech implementations and solve complex issues with innovative solutions.
- Company: Join BCD Travel, a leader in the corporate travel industry.
- Benefits: Enjoy flexible hours, generous vacation, and unique global experiences.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in travel technology while growing your career.
- Qualifications: Experience in travel tech and excellent communication skills required.
The predicted salary is between 50000 - 60000 € per year.
The CSS TSSM Travel Technology Manager is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements.
Responsibilities
- Conduct customer facing implementations of OBTs and other products
- Logically conduct assessments, replicate errors or test situations if possible
- Coordinate activities with a range of internal or external teams across various issues
- Execute small to highly complex configuration changes (many systems, many logics, many interactions, and dependencies)
- Demonstrate excellent customer service and develop customer‑centric communication
- Support defined and agreed productivity targets
- Adopt constructive collaboration behaviour within and outside the team
About you
- Advanced experience in the corporate travel industry is required
- Advanced experience in travel technology is required
- Basic project management experience
- Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
- Commercial support experience
- Advanced experience in an international workspace
- Excellent written and verbal communication skills in English
What we offer you
- Flexible working hours and work‑from‑home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
EEO Statement
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department.
CSS TSSM Travel Technology Manager in London employer: BCD Travel
At BCD Travel, we pride ourselves on being an exceptional employer that champions a culture of collaboration and open communication. Our flexible work arrangements and commitment to employee growth ensure that you can thrive in your role as a CSS TSSM Travel Technology Manager while enjoying generous vacation days and unique travel industry perks. Join us in making a positive impact through our global charitable initiatives, all within an inclusive environment that celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land CSS TSSM Travel Technology Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects in travel technology. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to travel tech and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace CSS TSSM Travel Technology Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CSS TSSM Travel Technology Manager. Highlight your experience in the corporate travel industry and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. We appreciate well-structured content that’s easy to read, so keep it professional yet approachable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at BCD Travel
✨Know Your Tech Inside Out
Make sure you’re well-versed in the travel technology tools mentioned in the job description, like Concur or Cytric. Brush up on their functionalities and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've assessed incidents and implemented solutions in previous jobs. Think about specific challenges you faced and how you approached them logically to resolve issues.
✨Communicate Like a Pro
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your customer-centric approach and how you’ve effectively collaborated with teams in the past.
✨Research the Company Culture
Familiarise yourself with BCD Travel’s values and work environment. Understanding their commitment to sustainability and diversity can help you align your answers with what they value, making you a more attractive candidate.
