Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client activations and drive data-driven outcomes in virtual payment solutions.
- Company: BCD Travel is a global leader in travel management, focusing on sustainability and customer success.
- Benefits: Enjoy flexible hours, remote work, generous vacation, and travel industry perks.
- Why this job: Join a dynamic team, engage with clients, and make a real impact in the travel industry.
- Qualifications: Experience with hotel content providers or VPA; fluent in French and/or German preferred.
- Other info: Diverse applicants are encouraged to apply; accommodations available upon request.
The predicted salary is between 60000 - 84000 £ per year.
This position is part of the team responsible for Stay, BCD’s comprehensive hotel category management approach. You will engage with clients strategically to drive data-driven outcomes using virtual payment solutions throughout the customer success lifecycle. Your role includes leading client activations, driving change, supporting internal teams to optimize solutions, and leading workshops and projects related to Virtual Payment Solutions (VPA).
Key Responsibilities:
- Develop and maintain relationships with prospects and clients, acting as a trusted advisor in hotel category management and virtual payment solutions.
- Lead workshops on hotel management topics, providing tailored recommendations.
- Ensure contractual commitments are met, share progress, and create action plans for shortfalls.
- Coordinate with departments on hotel-related solutions development and delivery.
- Serve as a subject matter expert in Virtual Payment Solutions and lead related projects.
- Coordinate configurations to ensure successful customer outcomes.
- Monitor performance data, identify opportunities, and drive improvements.
About You:
- Enjoy engaging with clients and internal teams.
- Passionate about VPA and strategic results.
- Experienced with hotel content providers, VPA providers, or Hotel API vendors.
- Innovative, adaptable, and continuous learner.
- Fluent in French and/or German.
About BCD Travel & Advito:
BCD Travel is a global leader in travel management, operating in over 100 countries with a focus on sustainability and customer success. Advito, its consulting division, specializes in transforming corporate travel programs with analytics, supplier strategies, and sustainable practices.
What We Offer:
- Flexible hours and remote work options.
- Career growth opportunities.
- Generous vacation and wellbeing benefits.
- Travel industry perks and discounts.
- An inclusive, diverse workplace.
The salary range for this role in applicable US jurisdictions is $102,000 to $120,000, based on experience and location.
We encourage diverse applicants.
Director, Customer Success and Payment Solutions (Remote) employer: BCD Travel
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Success and Payment Solutions (Remote)
✨Tip Number 1
Familiarise yourself with the latest trends in virtual payment solutions and hotel category management. This knowledge will not only help you during interviews but also demonstrate your passion and expertise in the field.
✨Tip Number 2
Network with professionals in the travel and payment solutions industry. Attend relevant webinars or conferences to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged clients and driven data-driven outcomes in previous roles. Tailoring your experiences to align with the responsibilities of this position will make you stand out.
✨Tip Number 4
Showcase your language skills, especially if you're fluent in French or German. Highlighting your ability to communicate effectively with diverse clients can be a significant advantage in this role.
We think you need these skills to ace Director, Customer Success and Payment Solutions (Remote)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Director, Customer Success and Payment Solutions role at BCD Travel. Make sure you understand the key responsibilities and required skills, especially around virtual payment solutions and client engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success, hotel management, and virtual payment solutions. Use specific examples that demonstrate your ability to drive data-driven outcomes and lead workshops.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the travel industry. Mention your experience with hotel content providers and your fluency in French and/or German, as these are key aspects of the position.
Highlight Your Soft Skills: In your application, emphasise your ability to engage with clients and internal teams, your adaptability, and your commitment to continuous learning. These soft skills are crucial for success in this role.
How to prepare for a job interview at BCD Travel
✨Showcase Your Client Engagement Skills
Since the role involves engaging with clients strategically, be prepared to discuss your previous experiences in client management. Highlight specific examples where you successfully built relationships and drove outcomes.
✨Demonstrate Your Knowledge of Virtual Payment Solutions
As a subject matter expert in Virtual Payment Solutions, it's crucial to articulate your understanding of VPA. Prepare to explain how you've used data-driven approaches to enhance customer success in past roles.
✨Prepare for Workshop Scenarios
Given that leading workshops is part of the job, think about how you would approach facilitating discussions on hotel management topics. Be ready to share your strategies for tailoring recommendations based on client needs.
✨Emphasise Your Adaptability and Continuous Learning
The company values innovation and adaptability. Share examples of how you've embraced change in your career and your commitment to continuous learning, especially in relation to the travel industry and technology advancements.
