Data Support Specialist I, CDS Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global teamData Support Specialist I, CDS Operations (Remote)Full time, Singapore, United Kingdom, Spain, Poland*If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.As a Data Support Specialist I, CDS Operations, you willConduct data investigations to identify origin and potential correctionsTroubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requestersSet up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in placeTroubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purposeCreate and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etcUnderstand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in positionAbout youPrior experience in a customer service technical support roleSQL and relational database knowledgeProficient in Microsoft Office productsExcellent analytical and problem-solving skillsStrong problem solving and process reengineering skillsExcellent verbal and written communication skills in EnglishWhat we offer youAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.About usBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.Get to know us by reading our blog and checking out our social media:You’ll be offeredFlexible working hours and work-from-home or remote opportunitiesOpportunities to grow your skillset and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebratedAt BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:Spain: 24,5470- 28,088 EURPoland: 71,205- 113,528 PLNThe final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.Ready to join the journey? Apply now!We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.#LI-Remote#LI-RJ1