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For Companies At a Glance
- Tasks: Lead travel tech implementations and solve complex issues with a customer-first approach.
- Company: BCD Travel, a global leader in the travel industry with a focus on innovation.
- Benefits: Flexible hours, remote work, generous vacation, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the travel technology space.
- Qualifications: Experience in corporate travel and travel technology, plus strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
The CSS TSSM Travel Technology Manager is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements.
Responsibilities
- Conduct customer facing implementations of OBTs and other products
- Logically conduct assessments, replicate errors or test situations if possible
- Coordinate activities with a range of internal or external teams across various issues
- Execute small to highly complex configuration changes (many systems, many logics, many interactions, and dependencies)
- Demonstrate excellent customer service and develop customer‑centric communication
- Support defined and agreed productivity targets
- Adopt constructive collaboration behavior within and outside the team
About you
- Advanced experience in the corporate travel industry is required
- Advanced experience in travel technology is required
- Basic project management experience
- Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
- Commercial support experience
- Advanced experience in an international workspace
- Excellent written and verbal communication skills in English
What we offer you
- Flexible working hours and work‑from‑home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
EEO Statement
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
CSS TSSM Travel Technology Manager employer: BCD Travel
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSS TSSM Travel Technology Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the travel tech industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with online booking tools or project management, be ready to discuss specific examples in interviews. We want to see how you’ve tackled challenges head-on.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer issues or implement changes. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace CSS TSSM Travel Technology Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the corporate travel industry and travel technology. We want to see how your skills align with the role of Travel Technology Manager, so don’t hold back!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively.
Highlight Problem-Solving Abilities: In your application, share examples of how you've assessed incidents and implemented solutions in past roles. We’re looking for proactive problem solvers who can demonstrate their approach to overcoming challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BCD Travel
✨Know Your Tech Inside Out
Make sure you’re well-versed in the travel technology tools mentioned in the job description, like Concur or Cytric. Brush up on their functionalities and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've assessed incidents and implemented solutions in previous jobs. Think about specific challenges you faced and how you approached them, as this will demonstrate your ability to handle similar situations in this role.
✨Communicate Like a Pro
Since excellent communication is key, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex concepts in simple terms.
✨Emphasise Collaboration
Be ready to discuss how you’ve worked with various teams in the past. Highlight any experiences where you coordinated activities across different departments, as this role requires strong collaborative skills.