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- Tasks: Join us as an Apprentice Business Travel Agent and learn the ropes of travel management.
- Company: BCD Travel is a leading travel management company operating in over 100 countries.
- Benefits: Enjoy flexible working hours, generous vacation days, and exclusive travel industry perks.
- Why this job: Be part of a dynamic team that values collaboration, diversity, and personal growth.
- Qualifications: GCSE Maths and English preferred; customer service experience and internet savvy are a plus.
- Other info: We celebrate diversity and encourage all to apply, regardless of experience.
This entry level position is responsible for completing all incoming tasks as assigned. The Consultant will be trained to work in multiple GDSs and processes requests based on industry, client and BCD Travel rules and procedures.
As an Apprentice Business Travel Agent, you will:
- Assist the CTSS team to accurately and completely process online and traditional ticketing/fulfillment requests, back office error corrections, and non-refundable tracking.
- Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests.
- Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.).
- Complete assigned tasks with a minimum of errors.
- Successfully complete designated training and development opportunities.
About you:
- GCSE Maths and English grades 4 or above (C or above) is preferred, but not essential.
- Work experience in a Customer service environment working as part of a Team is preferred.
- Strong working knowledge of the Internet and Microsoft Office applications.
- Understand the online booking process and have a good knowledge of the Internet.
- Ability to handle multiple priorities simultaneously.
About us:
We are a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We are committed to sustainability and to driving success for our customers, our business and ourselves.
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.
You’ll be offered:
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
Apprentice, Operations employer: BCD Travel
Contact Detail:
BCD Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice, Operations
✨Tip Number 1
Familiarise yourself with the travel industry, especially the tools and systems used in business travel. Understanding GDSs (Global Distribution Systems) will give you a head start and show your enthusiasm for the role.
✨Tip Number 2
Highlight any customer service experience you have during your interactions. This role values teamwork and communication, so demonstrating your ability to work well with others will make you stand out.
✨Tip Number 3
Showcase your proficiency in Microsoft Office and your understanding of online booking processes. Being tech-savvy is crucial in this role, so be prepared to discuss your skills in these areas.
✨Tip Number 4
Prepare questions about the company culture and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Apprentice, Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Business Travel Agent. Familiarise yourself with the tasks mentioned in the job description, such as processing ticketing requests and using BCD Travel tools.
Tailor Your CV: Highlight any relevant experience you have in customer service or teamwork. Even if your experience isn't directly related to travel, emphasise skills that demonstrate your ability to handle multiple priorities and work well in a team.
Craft a Strong Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention why you want to work at BCD Travel and how your skills align with their values, especially regarding sustainability and collaboration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at BCD Travel
✨Research the Company
Before your interview, take some time to learn about BCD Travel. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Common Questions
Think about common interview questions related to customer service and teamwork, as these are crucial for the role. Prepare examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Be ready to discuss how you approach learning new systems and processes, and express your excitement about developing your skills in the travel industry.
✨Demonstrate Your Tech Savvy
Since the role involves using various tools and systems, highlight your proficiency with Microsoft Office and your understanding of online booking processes. Mention any relevant experience you have with technology to reassure them of your capabilities.
