About Us: At BCD Meetings re investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions. About the role: Jump into an exciting opportunity where you’ll be the go-to guru for industry trends and BCD M s financial performance. Provide strategic and tactical input to support account development, retention, and growth. Collaborate effectively and efficiently with internal support teams and external client teams. Establish and implement short- and long-term goals and objectives in partnership with clients. Conduct regular client meetings and support the Account Director on regular strategic review meetings, to ensure communication and service needs are met. Carry out ongoing survey evaluations, analyse results, and implement continuous improvement processes. Develop annual account business plans, including account mapping, strategic priorities, client objectives, action plans, and gap/SWOT analysis. You’re good at: Communicating and engaging stakeholders at all levels Analysing and communicating industry trends to drive client success. Managing budgets and forecasting with precision and clarity. Overseeing project management to ensure top-notch quality and adherence to timelines. Collaborating with internal teams to implement effective reporting and technology solutions. Continually assess, communicate, measure, and monitor client expectations and service level requirements, making adjustments as needed to meet client objectives. Act as a liaison between clients and internal support teams, advocating for both the internal team and BCD M
Account Manager employer: BCD Travel
At BCD Meetings & Events, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, empathy, and growth. Our London office offers a flexible working environment, extensive benefits including additional holiday options and private healthcare, and a commitment to employee development, ensuring that every team member has the opportunity to thrive in their career while making meaningful contributions to our clients' success.
