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- Tasks: Lead a team to manage event inboxes and ensure smooth communication with stakeholders.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy a flexible workplace, competitive salary, and awesome perks.
- Why this job: Make a real impact by connecting people and driving successful events.
- Qualifications: Strong communication skills and experience in leading teams required.
- Other info: 12-month fixed term contract with opportunities for hybrid work.
The predicted salary is between 28800 - 42000 £ per year.
BCD Meetings & Events (BCD M&E) provides more than meeting and event planning services; we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
We are currently looking for an Event Inbox Lead on a 12 Month fixed term basis, for a client dedicated account at a global management consulting firm. In this role, you will oversee two large-scale annual event inboxes serving as the primary expert for ensuring smooth and timely communication with top-tier stakeholders. You will lead and coordinate the inbox team, maintain efficient processes, and ensure that every inquiry receives the appropriate response, fostering a high standard of service and consistency.
As an Event Inbox Lead you will:
- Define, document, and maintain inbox ways of working to ensure consistency across regions and time zones.
- Build robust stakeholder relationships, and foster trust in the inbox as a reliable access point for assistance.
- Design and implement a seamless onboarding process for the inbox team, preparing members for their roles effectively and efficiently.
- Provide ongoing training and support to maintain readiness throughout the meeting life cycle.
- Identify and manage risks, trends, and escalation needs to support operational excellence.
- Maintain a comprehensive and effectively utilised standard response library to minimise repeated queries.
- Deliver high quality and uniform responses to inquiries that are in line with program guidance.
- Conduct impactful briefings to Executive Assistants to decrease repeat clarification requirements.
You will have:
- Strong communication and presentation skills for effective interaction.
- Flexibility and independent thinking, balancing SOP adherence with creativity.
- Experience in leading cross-functional teams and fostering collaboration.
- Commitment to confidentiality and ethics in all partnerships.
- Ability to work under pressure and adapt to changing deadlines.
- Transferable project management skills.
- Customer service experience in dynamic environments.
You might also have:
- Resource planning and team coverage scheduling experience.
- Event operations or program management background.
- Knowledge of project management tools like Trello or Monday.
- Exposure to global, fast-paced organisational environments.
You should know:
- This is a fixed term contract for 12 months.
- This role can be offered as hybrid with time spent in the Fleet office or UK Remote.
- Our standard working hours are 9.00 - 17.30 with an hour break.
- You must have the right to work in the UK.
- You must have the ability and want to travel in the UK and Overseas on occasion if required.
Click apply now to be considered!
Events Inbox Lead - 12M in Southampton employer: BCD Meetings & Events
Contact Detail:
BCD Meetings & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Inbox Lead - 12M in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those connected to BCD Meetings & Events. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. BCD M&E is all about passion and purpose, so think about how your unique perspective aligns with their mission. Be ready to share examples of how you've demonstrated these qualities in your past roles.
✨Tip Number 3
Showcase your communication skills! As an Event Inbox Lead, you'll need to demonstrate strong communication abilities. Practice articulating your thoughts clearly and confidently, whether it's in a mock interview or networking chat.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the BCD M&E team. So, get that application in and let’s make it happen!
We think you need these skills to ace Events Inbox Lead - 12M in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for events and communication shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating connections and making a difference in the events space.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your unique perspective aligns with our values and the specific requirements of the Event Inbox Lead role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at BCD Meetings & Events.
How to prepare for a job interview at BCD Meetings & Events
✨Know Your Stuff
Before the interview, dive deep into BCD Meetings & Events. Understand their values, mission, and recent projects. This will not only help you answer questions but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Event Inbox Lead, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Be ready to demonstrate your ability to convey information clearly and concisely.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations or managing a team. Think of specific instances where you’ve led a team or resolved conflicts, and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the onboarding process, or how success is measured in this role. This shows you're engaged and thinking ahead about your potential fit.
