We are looking for a Venue Find Consultant . This full‐time role is at the forefront of client interaction, harnessing expertise in both international and UK venue sourcing, contracting, and negotiating to deliver solutions that exceed expectations.
Responsibilities
Elevate client experiences by providing a proactive, high‐quality service, understanding and exceeding customer service expectations, and being proficient in all necessary systems and processes.
Continuously develop knowledge of venue destinations through engagement with key suppliers, participation in familiarisation trips, destination workshops, and webinars.
Collaborate effectively within the team to devise and implement the best solutions for clients, coordinating with other departments such as finance to manage invoicing and financial transactions smoothly.
Support the Team Manager on various matters, including monitoring customer service levels, quality assurance, and training and development of consultants.
Consistently apply and demonstrate venue and destination knowledge to all customers, and actively expand knowledge of the meetings & events industry.
Qualifications
Staying up to date with the latest meetings and events venues both within the UK and internationally.
Demonstrating a flexible and proactive work ethic, adept at managing multiple priorities and projects, resilient under pressure, and excelling in customer interactions via phone, email, or in person.
Utilising MS Office, especially Excel, and showing proficiency in managing data across various databases.
Being motivated to provide the best customer service for each client while developing your own knowledge, skills, and experience.
Exemplifying company values in every aspect of work: a team player focused on collaborative problem‐solving, acting with intention, and prioritising the client's needs and company
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Venue Find Consultant in London employer: BCD Meetings & Events
As a Global Operations Director at our company, you'll be part of a dynamic and supportive work culture that prioritises flexibility and employee growth. With comprehensive benefits, opportunities for professional development, and a commitment to inclusivity, we empower our teams to thrive in a fast-paced environment while making a meaningful impact on global Financial Services clients. Join us in London, where your leadership will drive operational excellence and innovation across diverse regions.
