Senior Venue Find Consultant in London

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

As a Venue Sourcing Consultant, you'll join our central London team. In this role, you become the primary point of contact for clients seeking the perfect venues for their meetings and events. You'll navigate a diverse landscape of client accounts and industry sectors, applying your expertise to tailor venue selections that transform ordinary meetings into memorable experiences.

A unique aspect of this position includes participating in FAM (Familiarisation) trips, designed to keep you informed about the latest venue openings, recent refurbishments, and the coolest spots around. These experiences equip you with the knowledge and insight needed to recommend the best options to our clients, ensuring that we always deliver informed suggestions that meet our clients' needs and exceed expectations.

As a Venue Find Consultant, You Will:

• Deliver an innovative and high-quality venue find service that consistently goes beyond our clients' expectations, covering all categories of meetings, incentives, conferences, and exhibitions.
• Understand and meet or exceed relevant customer service levels, becoming proficient in all necessary systems and processes to meet customer requirements.
• Become fully conversant with the BCD Venue Search booking platform, operating in line with the Venue Search Standard Operating Procedures.
• Apply and demonstrate extensive venue and destination knowledge to all customers, enhancing their decision-making process.
• Continually expand your knowledge of venues and destinations by building positive relationships with key suppliers, attending familiarisation visits, destination workshops, and webinars.
• Collaborate with the BCD Meeting & Events finance team to ensure all invoicing and financial matters are communicated to the client in a proactive and efficient manner.

You're Good At:

• Delivering exceptional customer service, consistently surpassing expectations with your expertise and attention to detail.
• Excelling in communication, with outstanding skills in both written and verbal forms, maintaining a positive, calm, and cooperative demeanour in all interactions.
• Confidently engaging with individuals at all levels, adept at connecting through face-to-face discussions, as well as via telephone and email.
• Proficient in MS Office, particularly Excel, demonstrating skill in managing, inputting, and extracting data from various databases.
• Employing a flexible and proactive approach to your work, adeptly handling multiple projects and priorities while remaining resilient and adaptable under pressure.

You Might Also Have:

• Knowledge of meetings & events venues in the UK/overseas.
• Venue booking system experience.
• Proven negotiating and contracting experience with external suppliers.

Our Benefits For This Role:

• Life Assurance x1 your annual salary
• 23 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holiday days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You Should Know:

• This role is hybrid based with 3 days a week in our London office and 2 days working remotely, the office is open 5 days a week if you prefer to go into an office.
• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hour lunch break.
• You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas.

How To Apply:

Click apply now to be considered.

The Perks:

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us.
• We've got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing.