About Us
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, our team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best, we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
About The Role
We are looking for a Senior Event Solutions Consultant to join our Delegate Management team. Acting as the senior technical lead, you will be responsible for designing, delivering and optimising event technology solutions using a range of event management platforms, tools and applications. You will lead the technical delivery of client solutions across registration platforms, websites, communications and integrations, ensuring solutions are scalable, high quality and aligned to client requirements. This is a highly consultative, client-facing role where you will build strong relationships, lead technical discussions and contribute to the commercial success of projects through expert solution design and delivery.
Responsibilities
- Lead the end-to-end design, configuration, testing and delivery of event technology solutions across multiple concurrent projects.
- Act as the senior subject matter expert across delegate management and event technology platforms such as Cvent, RainFocus, Swoogo, Certain and GRIP.
- Translate client requirements into efficient, innovative and scalable technical solutions, while troubleshooting complex issues and supporting delivery where needed.
- Partner with clients, Sales, Operations and internal stakeholders to ensure seamless execution, strong communication and high levels of client satisfaction.
- Support commercial success through accurate scoping, solution design, pre-sales support, optimisation opportunities and continuous improvement initiatives.
Qualifications
- Delivering registration, delegate management or event technology solutions in a client-facing environment.
- Managing complex technical projects and balancing multiple priorities while maintaining quality and attention to detail.
- Working consultatively with clients to understand requirements and lead technical workshops, discussions and demonstrations.
- Using event technology platforms and understanding integrations, APIs, reporting, data management and system configuration.
- Communicating clearly with stakeholders, solving problems effectively and contributing to commercially successful outcomes.
- Experience in a senior or lead role with ownership of stakeholders, clients and technical delivery.
- Experience supporting pre-sales activity, RFP responses and technical proposal development.
- Experience mentoring junior team members and contributing to best practice, documentation and process improvement.
Requirements
- This is a hybrid role that requires 2/3 days a week in the BCD Fleet office.
- Our standard working hours are 9.00 - 17.30 with an hour break.
- You must have the right to work in the UK.
- You must have the ability and desire to travel in the UK and Overseas.
Benefits
- Flexible working environment.
- Opportunities for growth with learning and development built into every role.
- Inclusive culture where every voice is heard, considered and respected.
- Global career opportunities across BCD M&E’s worldwide locations.
- Comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and employee recognition program.
- Positive leadership and support throughout your career.
