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For Companies At a Glance
- Tasks: Lead a dynamic inbox team for large-scale events, ensuring smooth communication and high service standards.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy flexible working, comprehensive healthcare, and opportunities for personal growth.
- Why this job: Be part of a passionate team that creates inspiring connections and drives meaningful change.
- Qualifications: Strong communication skills and experience in leading teams are essential.
- Other info: This is a 12-month fixed term contract with hybrid working options.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
About The Role
We are currently looking for an Event Inbox Lead on a 12‑month fixed term basis for a client‑dedicated account at a global management consulting firm. In this role, you will oversee two large‑scale annual event inboxes serving as the primary expert for ensuring smooth and timely communication with top‑tier stakeholders. You will lead and coordinate the inbox team, maintain efficient processes, and ensure that every inquiry receives the appropriate response, fostering a high standard of service and consistency.
As An Event Inbox Lead You Will
- Define, document, and maintain inbox ways of working to ensure consistency across regions and time zones.
- Build robust stakeholder relationships, and foster trust in the inbox as a reliable access point for assistance.
- Design and implement a seamless onboarding process for the inbox team, preparing members for their roles effectively and efficiently.
- Provide ongoing training and support to maintain readiness throughout the meeting lifecycle.
- Identify and manage risks, trends, and escalation needs to support operational excellence.
- Maintain a comprehensive and effectively utilised standard response library to minimise repeated queries.
- Deliver high quality and uniform responses to inquiries that are in line with program guidance.
- Conduct impactful briefings to Executive Assistants to decrease repeat clarification requirements.
You Will Have
- Strong communication and presentation skills for effective interaction.
- Flexibility and independent thinking, balancing SOP adherence with creativity.
- Experience in leading cross‑functional teams and fostering collaboration.
- Commitment to confidentiality and ethics in all partnerships.
- Ability to work under pressure and adapt to changing deadlines.
- Transferable project management skills.
- Customer service experience in dynamic environments.
You Might Also Have
- Resource planning and team coverage scheduling experience.
- Event operations or program management background.
- Knowledge of project management tools like Trello or Monday.com.
- Exposure to global, fast‑paced organisational environments.
You Should Know
- This is a fixed term contract for 12 months.
- This role can be offered as hybrid with time spent in the Fleet office or UK Remote.
- Our standard working hours are 9.00 – 17.30 with an hour break.
- You must have the right to work in the UK.
- You must have the ability and want to travel in the UK and overseas on occasion if required.
Click apply now to be considered!
THE PERKS
- Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
- Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
- Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
- Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
- We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition programme.
- We’re positive: You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing.
Event Inbox Lead - 12M FTC in Fleet employer: BCD Meetings & Events
Contact Detail:
BCD Meetings & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Inbox Lead - 12M FTC in Fleet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At BCD M&E, they value passion and purpose, so be ready to share how your unique perspective aligns with their mission.
✨Tip Number 3
Practice your communication skills! As an Event Inbox Lead, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the BCD M&E family.
We think you need these skills to ace Event Inbox Lead - 12M FTC in Fleet
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at BCD M&E. Share why you’re excited about event planning and how you can contribute to creating those inspiring connections.
Tailor Your CV: Make sure your CV is tailored to the Event Inbox Lead role. Highlight your relevant experience in communication, team leadership, and customer service. We love seeing how your unique skills can bring something special to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences are easy to spot. This will help us quickly see how you fit into our culture of efficiency and excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what life is like at BCD M&E!
How to prepare for a job interview at BCD Meetings & Events
✨Know Your Stuff
Before the interview, dive deep into BCD Meetings & Events and their values. Understand their approach to event planning and how they create connections. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As an Event Inbox Lead, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with stakeholders or led a team. Be ready to demonstrate how you can maintain high standards of service and consistency in your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage risks. Think of scenarios where you've had to adapt under pressure or handle multiple inquiries at once. Highlight your flexibility and independent thinking while balancing SOP adherence with creativity.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the onboarding process for the inbox team or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
