Events Inbox Lead - 12M in Fleet, Hampshire

BCD Meetings & Events (BCD M&E) provides more than meeting and event planning services; we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

We are currently looking for an Event Inbox Lead on a 12 Month fixed term basis, for a client dedicated account at a global management consulting firm. In this role, you will oversee two large-scale annual event inboxes serving as the primary expert for ensuring smooth and timely communication with top-tier stakeholders. You will lead and coordinate the inbox team, maintain efficient processes, and ensure that every inquiry receives the appropriate response, fostering a high standard of service and consistency.

As an Event Inbox Lead you will:

• Define, document, and maintain inbox ways of working to ensure consistency across regions and time zones.
• Build robust stakeholder relationships, and foster trust in the inbox as a reliable access point for assistance.
• Design and implement a seamless onboarding process for the inbox team, preparing members for their roles effectively and efficiently.
• Provide ongoing training and support to maintain readiness throughout the meeting life cycle.
• Identify and manage risks, trends, and escalation needs to support operational excellence.
• Maintain a comprehensive and effectively utilised standard response library to minimise repeated queries.
• Deliver high quality and uniform responses to inquiries that are in line with program guidance.
• Conduct impactful briefings to Executive Assistants to decrease repeat clarification requirements.

You will have:

• Strong communication and presentation skills for effective interaction.
• Flexibility and independent thinking, balancing SOP adherence with creativity.
• Experience in leading cross-functional teams and fostering collaboration.
• Commitment to confidentiality and ethics in all partnerships.
• Ability to work under pressure and adapt to changing deadlines.
• Transferable project management skills.
• Customer service experience in dynamic environments.

You might also have:

• Resource planning and team coverage scheduling experience.
• Event operations or program management background.
• Knowledge of project management tools like Trello or Monday.
• Exposure to global, fast-paced organisational environments.

This is a fixed term contract for 12 months. This role can be offered as hybrid with time spent in the Fleet office or UK Remote. Our standard working hours are 9.00 - 17.30 with an hour break. You must have the right to work in the UK. You must have the ability and want to travel in the UK and Overseas on occasion if required.