Event Inbox Lead - 12M FTC in Fleet

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves.

Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best, we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the Role

We are currently looking for an Event Inbox Lead on a 12 Month fixed term basis, for a client dedicated account at a global management consulting firm. In this role, you will oversee two large-scale annual event inboxes serving as the primary expert for ensuring smooth and timely communication with top-tier stakeholders. You will lead and coordinate the inbox team, maintain efficient processes, and ensure that every inquiry receives the appropriate response, fostering a high standard of service and consistency.

As an Event Inbox Lead you will:

• Define, document, and maintain inbox ways of working to ensure consistency across regions and time zones.
• Build robust stakeholder relationships, and foster trust in the inbox as a reliable access point for assistance.
• Design and implement a seamless onboarding process for the inbox team, preparing members for their roles effectively and efficiently.
• Provide ongoing training and support to maintain readiness throughout the meeting lifecycle.
• Identify and manage risks, trends, and escalation needs to support operational excellence.
• Maintain a comprehensive and effectively utilised standard response library to minimise repeated queries.
• Deliver high quality and uniform responses to inquiries that are in line with program guidance.
• Conduct impactful briefings to Executive Assistants to decrease repeat clarification requirements.

You will have:

• Strong communication and presentation skills for effective interaction.
• Flexibility and independent thinking, balancing SOP adherence with creativity.
• Experience in leading cross-functional teams and fostering collaboration.
• Commitment to confidentiality and ethics in all partnerships.
• Ability to work under pressure and adapt to changing deadlines.
• Customer service experience in dynamic environments.

You might also have:

• Resource planning and team coverage scheduling experience.
• Event operations or program management background.
• Knowledge of project management tools like Trello or Monday.com.
• Exposure to global, fast-paced organisational environments.

You should know:

• This is a fixed term contract for 12 months.
• This role can be offered as hybrid with time spent in the Fleet office or UK Remote.
• Our standard working hours are 9.00 - 17.30 with an hour break.
• You must have the right to work in the UK.
• You must have the ability and want to travel in the UK and Overseas on occasion if required.

Click apply now to be considered!

THE PERKS

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.