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- Tasks: Act as the primary contact for venue sourcing and exceed client expectations.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy flexible working, 23 days holiday, and discounts on travel and fitness.
- Other info: Hybrid working with opportunities for travel and professional development.
- Why this job: Be part of a passionate team that creates inspiring connections and drives success.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
About the role: We are looking for a Venue Find Administrator to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements? Sound like you? Read on!
As a Venue Find Administrator, you will:
- Deliver an innovative, quality, venue find service that consistently exceeds clients' expectations encompassing all meetings, incentives, conferences and exhibitions categories.
- Ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems and processes in line with customer requirements.
- Be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Continually develop excellent venue destination knowledge through building positive relationships with key supplier contacts, attending familiarisation visits, destination workshops and webinars.
- Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
You are good at:
- Proven customer service experience.
- Excellent communication skills along with a calm, positive and collaborative approach.
- Comfortable dealing with people at all levels both face to face and by telephone/email.
- MS Office skills including Excel; you will also have experience of entering and extracting data from databases.
- Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness to adapt to change.
You might also have:
- Knowledge of meetings & events venues in the UK/overseas.
- Venue booking system experience.
- Proven negotiating and contracting experience with external suppliers.
Our Benefits for this role:
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
You should know:
- This role is Hybrid working in our Derby office with some remote working.
- The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break.
- You may be required to travel to attend company meetings/events or familiarisation trips in the UK or Overseas.
How to apply: Click apply now to be considered.
Venue Sourcing Administrator employer: BCD Meetings & Events Limited
Contact Detail:
BCD Meetings & Events Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Sourcing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with what they’re looking for. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to express yourself clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Venue Sourcing Administrator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at BCD M&E. Share why you’re excited about the Venue Sourcing Administrator position and how you can contribute to our dynamic team.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your unique perspective can add value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at BCD M&E!
How to prepare for a job interview at BCD Meetings & Events Limited
✨Know Your Venue Sourcing Inside Out
Before the interview, make sure you research venue sourcing and the specific platforms mentioned in the job description. Familiarise yourself with BCD M&E's services and values, as this will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've exceeded client expectations or handled multiple requests under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your capabilities.
✨Demonstrate Flexibility and Proactivity
Think of instances where you've had to adapt quickly to changes or juggle multiple priorities. Highlight your proactive approach to problem-solving and how you can bring that to the role, especially in a dynamic environment like BCD M&E.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the role. This not only shows your enthusiasm but also helps you gauge if BCD M&E is the right fit for you. Remember, interviews are a two-way street!