Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Source and deliver exceptional venues for meetings and events, exceeding client expectations.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy life assurance, 23 days holiday, and a flexible workplace with awesome perks.
- Other info: Dynamic role with opportunities to build relationships and develop venue knowledge.
- Why this job: Be part of a passionate team that creates inspiring connections and drives success.
- Qualifications: Customer service experience, excellent communication skills, and MS Office proficiency.
The predicted salary is between 30000 - 40000 £ per year.
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
About the role:
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?
As a Venue Find Consultant, you will:
- Deliver an innovative, quality, venue find service that consistently exceeds clients' expectations encompassing all meetings, incentives, conferences and exhibition categories.
- Ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
- Be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
- Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
You’re good at:
- Proven Customer Service Experience.
- Excellent communication skills along with a calm, positive and collaborative approach.
- Comfortable dealing with people at all levels both face to face and by telephone/email.
- MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
- Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
You might also have:
- Knowledge of meetings & events venues in the UK/overseas.
- Venue booking system experience.
- Proven negotiating and contracting experience with external suppliers.
Our Benefits for this role:
Life Assurance x1 your annual salary, 23 days holiday plus
Venue Find Consultant employer: BCD Meetings & Events Limited
Contact Detail:
BCD Meetings & Events Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Find Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your unique perspective aligns with them. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being calm and positive can make a huge difference. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at BCD M&E.
We think you need these skills to ace Venue Find Consultant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your ability to exceed expectations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at BCD Meetings & Events Limited
✨Know Your Venues
Before the interview, brush up on your knowledge of popular venues in the UK and overseas. Familiarise yourself with their unique features and what makes them stand out. This will show that you’re genuinely interested in the role and can engage in meaningful conversations about venue sourcing.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you exceeded client expectations or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your proven customer service experience effectively.
✨Master the Tech
Get comfortable with MS Office, especially Excel, as well as any venue booking systems you might have used. If you’re not familiar with BCD’s Venue Search platform, do a bit of research to understand its functionalities. Being tech-savvy will give you an edge during the interview.
✨Emphasise Flexibility and Resilience
Be ready to discuss how you manage multiple priorities and adapt to changing circumstances. Share specific instances where you successfully juggled various tasks under pressure. This will highlight your proactive approach and ability to thrive in a dynamic environment.