At a Glance
- Tasks: Support clients by troubleshooting data issues and providing training on reporting tools.
- Company: Join BCD Travel, a global leader in smart business travel solutions.
- Benefits: Enjoy flexible work-life balance, competitive salary, and opportunities for growth.
- Other info: Be part of a company that values sustainability and community engagement.
- Why this job: Make a real impact while collaborating with a diverse global team.
- Qualifications: Customer service experience, SQL knowledge, and strong analytical skills required.
The predicted salary is between 27000 - 33000 £ per year.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.
As a Data Support Specialist I, CDS Operations, you will:
- Conduct data investigations to identify origin and potential corrections.
- Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters.
- Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place.
- Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report's purpose.
- Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc.
- Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position.
About you:
- Prior experience in a customer service technical support role.
- SQL and relational database knowledge.
- Proficient in Microsoft Office products.
- Excellent analytical and problem-solving skills.
- Strong problem solving and process reengineering skills.
- Excellent verbal and written communication skills in English.
What we offer you:
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us:
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.
Data Support Specialist I, CDS Operations - UK, London, Virtual, EUROPE in Whitehall employer: BCD Meetings and Events
At The Collective, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our team enjoys a flexible workplace with fantastic perks, including a birthday day off and 25 days of holiday, all while engaging in meaningful projects that inspire creativity and innovation. We are committed to employee growth, offering opportunities to collaborate across diverse teams and develop your skills in a supportive environment where your unique perspective is valued.
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We think this is how you could land Data Support Specialist I, CDS Operations - UK, London, Virtual, EUROPE in Whitehall
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We think you need these skills to ace Data Support Specialist I, CDS Operations - UK, London, Virtual, EUROPE in Whitehall
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