Data Support Specialist I, CDS Operations - UK, London, Virtual, EUROPE pspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team/strong/span/pp/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongData Support Specialist I, CDS Operations (Remote)/strong/span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptemFull time, Singapore, United Kingdom, Spain, Poland*/em/span/ppspanemIf you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Krakw and Rzeszw areas, you will need to work in-office at least 1 day per week./em/span/pp/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptThe Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business./span/pp/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongAs a Data Support Specialist I, CDS Operations, you will/strong/span/pul no-style=list-style-type:discli no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptConduct data investigations to identify origin and potential corrections/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptTroubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptSet up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptTroubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the reports purpose/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptCreate and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptUnderstand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position/span/li/ulp/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongAbout you/strong/span/pul no-style=list-style-type:discli no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptPrior experience in a customer service technical support role/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptSQL and relational database knowledge/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptProficient in Microsoft Office products/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptExcellent analytical and problem-solving skills/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptStrong problem solving and process reengineering skills/span/lili no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptExcellent verbal and written communication skills in English/span/li/ulp/ppspan no-style=font-size:14.0ptstrongspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serifWhat we offer you/span/strong/span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe./span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt/span/ppstrongspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptAbout us/span/strong/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCDs leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt/span/ppspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptGet to know us by reading our blog and checking out our social media:/span/pul type=discli no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan no-style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta
Data Support Specialist I, CDS Operations - UK, London, Virtual, EUROPE in Romford employer: BCD Meetings and Events
At The Collective, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our team enjoys a flexible workplace with fantastic perks, including a birthday day off and 25 days of holiday, all while engaging in meaningful projects that inspire creativity and innovation. We are committed to employee growth, offering opportunities to collaborate across diverse teams and develop your skills in a supportive environment where your unique perspective is valued.
