At a Glance
- Tasks: Lead a dynamic team in managing travel operations and enhancing service quality.
- Company: Join BCD Travel, a global leader in smart business travel solutions.
- Benefits: Enjoy flexible working hours, generous vacation, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make an impact in the travel industry while developing your skills.
- Qualifications: Experience in marine or crew travel operations and strong leadership skills.
The predicted salary is between 30000 - 38000 £ per year.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.
The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.
You will be the primary point of contact for the team members. You will actively coach and develop the team to meet and exceed all performance targets, taking into consideration that part of the team can be virtual.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance.
As a Supervisor Operations, ERM, you will:
- Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment.
- Seek opportunities to review operational processes and the commercial relationship with the management team and provide suggestions for improvement.
- Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer.
- Develop learning programmes for closing own short- and long-term competency gaps.
- Assist the consultants in appropriately responding and resolving customers' inquiries.
- Monitor, sort and work on contact and reservation queues to maintain quality control.
About you:
- Demonstrated experience in ERM, marine, offshore, or crew travel operations is required.
- Solid working knowledge of the travel industry, policies, procedures and processes.
- Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.
- Advanced GDS Amadeus skills.
- Excellent verbal and written communication skills in English.
- Demonstrated excellent professional customer service, coaching, and problem resolution skills.
- Strong people management skills.
What we offer you:
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender-neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 30,000-38,000 EUR
- Poland: 103,200-126,000 PLN
- Germany: 50,000-63,000 EUR
- Netherlands: 51,000-58,000 EUR
- Belgium: 53,000-61,000 EUR
The final salary offered will ultimately depend on the candidate's qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department.
Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE employer: BCD Meetings and Events
At BCD Travel, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. With flexible working arrangements, generous vacation days, and a commitment to sustainability, our team members enjoy unique opportunities to develop their skills while making a positive impact in the travel industry. Join us in a collaborative environment where your contributions are valued and celebrated across our global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like BCD Meetings and Events who are looking for fresh talent for roles like Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like BCD Meetings and Events and give you a leg up for your Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE role at BCD Meetings and Events.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE position at BCD Meetings and Events.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of BCD Meetings and Events.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to BCD Meetings and Events's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Marine Supervisor Operations, Europe (ERM & Amadeus) - UK, Virtual, EUROPE.
How to prepare for a job interview at BCD Meetings and Events
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at BCD Meetings and Events.
