At a Glance
- Tasks: Manage VIP travel requests and provide exceptional service to high-profile clients.
- Company: Join BCD Travel, a leader in the Media & Entertainment travel sector.
- Benefits: Enjoy flexible hours, generous vacation, and wellness perks.
- Other info: Work remotely with opportunities for growth in a diverse environment.
- Why this job: Be part of exciting travel experiences for celebrities and top executives.
- Qualifications: Experience with VIP travel and proficiency in Sabre and Amadeus systems.
The predicted salary is between 44595 - 54505 £ per year.
We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!
Please note this will be an on call 24/7 position.
As a VVIP Travel Agent, Media & Entertainment, you will:
- Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently.
- Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service.
- Search, create, modify, and confirm complex domestic and international travel reservations.
- Act as the primary point of contact for executive-level, VVIP and Media & Entertainment travellers, providing proactive travel consultation and support.
- Demonstrate a strong understanding of client travel policies and provide compliant, solution-focused recommendations.
- Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements.
- Apply expert knowledge of airline, hotel, rail, chauffeur and car rental supplier rules and fare regulations.
- Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments.
- Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller.
- Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences.
- Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones.
- Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates.
- Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.
- Being available to work at the London office when required.
About You:
- Proven experience servicing VIP, VVIP, Executive, Media & Entertainment, or celebrity travellers.
- Advanced proficiency in both Sabre and Amadeus GDS systems.
- Fully competent in creating and managing reservations from start to finish, including air, hotel, rail, car rental, private jets and chauffeur bookings and meet and greet.
- Expert knowledge of ticketing, fare construction, exchanges, reissues, refunds, queues, and Phase 4 quality control processes.
- Able to step in and manage established VVIP accounts with minimal supervision, maintaining service continuity and client confidence from day one.
- Strong understanding of airline fare rules, ticketing requirements, and travel industry procedures.
- Experience proactively tracking flights and managing travel disruptions in a fast-paced, high-touch service environment.
- Excellent verbal and written communication skills in English.
- Strong organisational, problem-solving and customer service skills, with the ability to remain calm under pressure.
- Flexibility to work within a 24/7/365 service environment, including evenings, weekends, public holidays, and on-call support when required.
About BCD Media & Entertainment:
We are the Media & Entertainment division of BCD Travel, one of the worlds largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moments notice!
What we offer you:
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE in Hitchin employer: BCD Meetings and Events
At The Collective, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our team enjoys a flexible workplace with fantastic perks, including a birthday day off and 25 days of holiday, all while engaging in meaningful projects that inspire creativity and innovation. We are committed to employee growth, offering opportunities to collaborate across diverse teams and develop your skills in a supportive environment where your unique perspective is valued.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE in Hitchin
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like BCD Meetings and Events who are looking for fresh talent for roles like VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like BCD Meetings and Events and give you a leg up for your VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE in Hitchin
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE role at BCD Meetings and Events.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE position at BCD Meetings and Events.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of BCD Meetings and Events.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to BCD Meetings and Events's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time VIP Travel Consultant, Media & Entertainment - UK, London, Virtual, EUROPE.
How to prepare for a job interview at BCD Meetings and Events
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at BCD Meetings and Events.
