At a Glance
- Tasks: Lead a team to deliver high-quality event projects for clients in the UK and overseas.
- Company: Join BCD Meetings & Events, a global leader in innovative event planning.
- Benefits: Enjoy a flexible workplace, awesome perks, and a supportive community.
- Other info: Opportunity for career growth in a dynamic and fast-paced environment.
- Why this job: Make a real impact in the events industry while developing your leadership skills.
- Qualifications: Experience in the events industry and strong team management skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
About the role:
We are looking for a Team Lead, Delegate Management for a 12-Month Fixed Term Contract. In this client-facing role, you will lead a small operational team and support the successful delivery of event projects for multiple clients in the UK and overseas. As an integral part of the team, you will be responsible for ensuring projects are delivered to a high standard, within scope, on budget, and in line with client expectations.
You will act as a senior operational contact for designated clients, support financial reporting, and oversee the day-to-day delivery of delegate management services. You may also directly manage client projects, including onsite event delivery when required. You will have strong experience in the events industry, ideally within delegate management, and be confident managing multiple priorities in a fast-paced environment. You will be comfortable leading others, building strong client relationships, and working collaboratively across teams.
As a Team Lead, Delegate Management, you will:
- Lead and support a small operational team to deliver client projects successfully and to a high standard.
- Act as the senior operational contact for designated clients, managing escalations and supporting strong client relationships.
- Oversee project delivery to ensure work stays within scope, with any changes managed appropriately.
- Support financial management across projects, including budgets, profitability.
Team Lead, Delegate Management - UK, Fleet, Office, EUROPE employer: BCD Meetings and Events
BCD Meetings & Events is an exceptional employer that fosters a culture of collaboration, innovation, and sustainability. With a flexible workplace and a commitment to employee growth, team members are encouraged to bring their unique perspectives to the table while working on meaningful projects that inspire change. Located in Fleet, UK, this role offers the opportunity to lead a dedicated team in delivering high-quality event experiences, all within a supportive community that values empathy and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Delegate Management - UK, Fleet, Office, EUROPE
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like BCD Meetings and Events.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like BCD Meetings and Events. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Team Lead, Delegate Management - UK, Fleet, Office, EUROPE
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at BCD Meetings and Events.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what BCD Meetings and Events is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at BCD Meetings and Events
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with BCD Meetings and Events will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
