At a Glance
- Tasks: Coordinate travel for A-listers and VIPs in the entertainment industry.
- Company: Join BCD Travel, a leader in media and entertainment travel management.
- Benefits: Flexible hours, remote work, generous vacation, and professional growth opportunities.
- Other info: Work in a diverse environment with global colleagues and exciting challenges.
- Why this job: Be part of a dynamic team shaping the future of travel for the entertainment world.
- Qualifications: Experience in entertainment travel and strong customer service skills required.
The predicted salary is between 34650 - 42350 £ per year.
Do you enjoy working in a team environment where every day is something new and exciting? We are looking for a Senior Business Entertainment Travel Consultant who will establish concrete relationships and deliver excellent customer service. Apply today and come fly with us to success.
This is an exciting opportunity to join us on the Netflix account. You will be based in the UK working on a global operation, working closely with colleagues around the world. You'll be dynamic, flexible with your hours of work and be passionate about providing first-class customer service as you move your travelers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.
We are seeking an experienced and highly organized Entertainment Travel agent. The role focuses on coordinating all aspects of travel for events, productions, publicity, including transient, groups, talent, and VIP travellers.
The successful candidate will thrive in a fast-paced environment, delivering exceptional service while managing multiple projects, last-minute changes, and high-profile client requirements.
As a Senior Business Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly.
What You'll Do
- Accurately and efficiently handle incoming travel requests via multiple channels (e.g. phone, email) from Netflix Stakeholders.
- Be aware of their budgets and offer the best solutions possible.
- Understand the needs of the Entertainment verticals appropriately, guiding them to the best solutions for all services required.
- Arrange small group travel for industry events and training.
- Arrange travel for new Candidates and Relocations.
- Plan, book, and manage domestic and international travel arrangements including flights, hotels, rail, car hire, charter services, meet & greets, chauffeur cars, lounges, and other VIP services and ground transportation.
- Deliver great customer service each and every time, showing your enthusiasm for working with the clients.
- Update Travel Manifests, manage rooming lists and travel documentation for small to larger groups.
- Ensure accuracy in itineraries and back-office invoicing and billing logs.
- Provide visa and country entry restriction guidance.
- Manage multiple payment methods, including virtual payments via Conferma.
- Work with colleagues in different regions to provide a successful global follow the sun operation.
What You'll Bring
- Previous experience in Entertainment, film, television, music touring, Group or VIP Travel is ideal.
- Experience with handling small to large groups would be beneficial.
- A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
- Good worldwide geography and managing complex international itineraries.
- Experience in negotiating rates with airlines, hotels, and travel suppliers.
- Familiarity with visa requirements and VIP travel services.
- Proven ability to handle multiple priorities simultaneously, able to adapt to change.
- Ability to work independently, exercising discretion, judgement and confidentiality.
- High attention to detail and strong organizational skills.
- Proven excellent customer service, relationship-building and problem resolution skills.
- Ability to work under pressure and adapt quickly to changing production or event requirements.
- Adaptable to aspects of the client culture.
- Ability to work with international teams within a follow-the-sun model to serve a common goal.
- Some flexibility in working hours with occasional bank holiday working.
About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the worlds largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years.
Why you'll love working here
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Work at the forefront of travel technology and help shape the future of business travel.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
- Work From Anywhere opportunity for 60 days per year.
Ready to shape what's next? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE in Crofton employer: BCD Meetings and Events
At The Collective, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our team enjoys a flexible workplace with fantastic perks, including a birthday day off and 25 days of holiday, all while engaging in meaningful projects that inspire creativity and innovation. We are committed to employee growth, offering opportunities to collaborate across diverse teams and develop your skills in a supportive environment where your unique perspective is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE in Crofton
✨Get Involved in Local Travel Events
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We think you need these skills to ace Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE in Crofton
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE role at BCD Meetings and Events.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE position at BCD Meetings and Events.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of BCD Meetings and Events.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to BCD Meetings and Events's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Entertainment Travel Consultant - UK, London, Virtual, EUROPE.
How to prepare for a job interview at BCD Meetings and Events
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at BCD Meetings and Events.
