Senior Group Travel Consultant - UK, London, Virtual, EUROPE in Blackheath

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the role: We are looking for a Senior Group Travel Consultant to join our Group UK Travel Team. As a key member of the BCD M&E team, you will manage travel arrangements for customers attending events, working closely with internal Project Managers as well as clients directly. This will include group travel bookings, individual travel coordination, ticketing, reporting, reconciliations and project support across a variety of events and client programmes.

Do you have experience from a professional travel environment and be confident managing several projects at the same time? Are you comfortable working independently, while also partnering effectively with colleagues, clients and travellers to deliver excellent service? Sounds like you? Read on!

As a Senior Travel Consultant, you will:

• Manage end-to-end group and individual travel bookings, including ticketing, changes, refunds, exchanges and reconciliations
• Support internal Project Managers, clients and attendees with travel requirements across multiple events and programmes
• Use GDS systems and supplier relationships to secure the best travel solutions while meeting client policies and timelines
• Maintain accurate travel trackers, reporting and event documentation throughout the project lifecycle
• Provide high-quality customer service to clients, travellers and external stakeholders, including Healthcare Professionals where applicable

You’re good at:

• Managing multiple priorities and deadlines in a fast-paced travel environment
• Building strong working relationships with clients, travellers, suppliers and internal teams
• Communicating clearly and professionally, both written and verbally
• Working accurately with strong attention to detail and a structured approach
• Solving problems quickly and staying calm under pressure

You might also have:

• Experience using a GDS, preferably Sabre
• Group travel booking and ticketing experience
• Knowledge of event technology platforms

You should know:

• This is a UK remote role with time spent occasionally in local BCD office
• Our standard working hours are 09.00 - 17.30 with an hour break
• You must have the right to work in the UK
• You must have the ability and want to travel in the UK and Overseas

How to apply: Click apply now to be considered.

THE PERKS

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
• We're positive. You'll love it: It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.