Credit Controller - Fixed-Term-Contract

Location: Hybrid, Blackbushe (2 days a week in the office)

Salary: Up to £29,000

Working Hours: Monday - Friday 40 hours per week

Job Status: 6-month Fixed-Term-Contract

Main Purpose of The Role: Due to increased workload, we are looking for a Credit Controller to join our busy team on a 6-month Fixed-Term-Contract. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.

Key Responsibilities:

• Debt Chasing: Chasing customers via phone and email to discuss late payments – 60-100 phone calls per day.
• Building relationships with customers to ensure payments are made without delays.
• Identify reasons for non-payment and support the process to resolve these.
• Escalate to the Legal Recoveries Manager any issues of concern.
• Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners.
• Monitor legal action and recovery steps, supporting with any information requests and queries.
• Seeking approval for further action where additional costs need to be considered.
• Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible.

Knowledge and Experience Required:

• Proven experience in a credit control or debt collection role within a fast-paced, high-volume call environment.
• Strong communication and relationship building skills, with the ability to engage positively with customers.
• Good attention to detail and accuracy.
• Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking.
• Company Pension Scheme.
• Cycle to work scheme.
• An Employee Assistance Programme.
• Enhanced maternity, paternity, and adoption leave.
• Access to trained Mental Health First Aiders.
• Access to BCA Rewards which provides online and store discounts with a range of retailers.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.