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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle production administration.
- Company: Join BCA, Europe's largest vehicle remarketing company with a vibrant culture.
- Benefits: Enjoy competitive pay, onsite parking, pension scheme, and discounts at various retailers.
- Why this job: Be part of an evolving industry and make a real impact in the automotive world.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Access to training through the BCA Academy for your professional growth.
The predicted salary is between 13 - 16 £ per hour.
About The Role
Salary – £13.69 per hour
Location – BCA Nottingham
Working Hours – Monday to Wednesday 8.30am-5.30pm
Type of Employment – Permanent
Join the UK's largest B2B used vehicle service. At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.
Main purpose of the role:
To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
Your key responsibilities will be:
- Vehicle production administration, including data entry and document management.
- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.
To be successful, you'll bring some of the following experience with you:
- Excellent customer service skills.
- Excellent attention to detail.
- IT skills Salesforce.
- Decision making & problem solving.
- Influencing & communicating.
- Team Player.
We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking.
- Company Pension Scheme.
- Cycle to work scheme.
- An Employee Assistance Programme.
- Enhanced maternity, paternity, and adoption leave.
- Access to trained Mental Health First Aiders.
- Access to BCA Rewards which provides online and store discounts with a range of retailers.
BCA Academy:
Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Aftersales Advisor employer: Bca
Contact Detail:
Bca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BCA. Understand their values and what makes them tick. This way, you can show how your skills align with their mission and make a real impact.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your problem-solving skills! BCA wants someone who can handle queries and complaints efficiently. Prepare to discuss how you've tackled challenges in the past and how you can bring that same energy to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BCA family. Let’s get you that Aftersales Advisor role!
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle queries and complaints effectively.
Show Your Enthusiasm: We want to see your passion for the automotive industry! In your application, let us know why you're excited about this role and how you can contribute to our team at BCA.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bca
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about delivering top-notch service.
✨Familiarise Yourself with the Role
Read through the job description carefully and understand the key responsibilities. Be ready to discuss how your skills align with tasks like vehicle production administration and resolving queries efficiently.
✨Show Off Your IT Skills
Since the role requires good IT skills, especially with Salesforce, brush up on your tech knowledge. If you have experience with similar systems, be prepared to share how you used them effectively in past roles.
✨Be a Team Player
BCA values teamwork, so think of examples that showcase your ability to work well with others. Whether it’s collaborating on a project or helping a colleague, showing that you’re a team player will resonate well with the interviewers.