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- Tasks: Lead a team to deliver exceptional service and manage vehicle allocation.
- Company: BCA UK is Europe's largest vehicle remarketing company, part of the Constellation Automotive Group.
- Benefits: Enjoy competitive salaries, flexible remote work, and opportunities for career progression.
- Why this job: Join a rapidly growing company on a digital transformation journey with a focus on innovation.
- Qualifications: Experience in team management, customer relationship management, and knowledge of BCA systems required.
- Other info: We are committed to inclusivity and equal opportunity in our recruitment process.
The predicted salary is between 28000 - 34000 £ per year.
Join to apply for the Operational Account Manager role at BCA UK. Measham (travel to other sites required on occasion) £35,000 - £41,000 plus bonus and car allowance. 40 hours per week Monday – Friday.
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group. We’re growing rapidly and are on a key digital transformation journey. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
We’re looking for an Operational Account Manager to help us continue delivering exceptional service and results across our accounts.
Key Responsibilities:- Leading and developing a team of account executives and administrators
- Collaborating with peers to ensure operational consistency across the business
- Visiting sites to work closely with Centre Operations on quality control, inventory management, and dispute resolution
- Managing vehicle allocation and unsold inventory with a focus on maximising returns
- Ensuring sales entries and stock management meet quality and performance standards
- Delivering on vendor SLAs and ensuring accurate invoicing and chargebacks
- Handling vendor feedback with a solutions-oriented mindset
- Knowledge and experience of core BCA systems and operational activities
- Experience of managing a team across multiple locations
- A strong background in customer relationship management and service delivery
- Attention to detail and a disciplined, performance-driven approach
- Familiarity with the wholesale automotive industry and fast-paced environments
- Good knowledge of Microsoft Excel
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative and Sales
Industries: Retail Motor Vehicles
Operational Account Manager employer: BCA UK
Contact Detail:
BCA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Account Manager
✨Tip Number 1
Familiarise yourself with BCA's core systems and operational activities. Understanding their processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing teams across multiple locations. Be ready to discuss specific examples of how you've successfully led teams and ensured operational consistency in previous roles.
✨Tip Number 3
Prepare to showcase your customer relationship management skills. Think of instances where you've resolved disputes or improved service delivery, as these are key aspects of the Operational Account Manager role.
✨Tip Number 4
Brush up on your Microsoft Excel skills, as this is crucial for managing inventory and sales entries. Being able to demonstrate your proficiency can set you apart from other candidates.
We think you need these skills to ace Operational Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and team leadership. Emphasise your familiarity with the wholesale automotive industry and any specific BCA systems you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities, such as managing vehicle allocation and ensuring quality control.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. For example, mention how you improved service delivery or managed a successful project that maximised returns.
Prepare for Potential Questions: Think about how you would handle scenarios related to vendor feedback and dispute resolution. Be ready to discuss your approach to maintaining operational consistency across multiple locations.
How to prepare for a job interview at BCA UK
✨Showcase Your Leadership Skills
As an Operational Account Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in multi-site environments.
✨Demonstrate Industry Knowledge
Familiarity with the wholesale automotive industry is crucial. Brush up on current trends and challenges in vehicle remarketing, and be ready to discuss how your experience aligns with BCA UK's operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly around quality control and inventory management. Think of specific situations where you resolved disputes or improved processes, and be ready to share those stories.
✨Highlight Your Customer Relationship Management Experience
Customer relationship management is key in this role. Prepare to discuss how you've built and maintained strong relationships with clients, and how you ensure their needs are met while delivering exceptional service.