Operational Account Manager in Nottingham

Salary: Competitive plus bonus and car allowance

Location: Nottingham (travel to other sites required on occasion)

Working hours: 40 hours per week Monday – Friday

Job Status: Permanent

Join the UK’s largest B2B used vehicle service. At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role

Lead a team of Operational Account Executives, driving Operational performance in respect of a collection of vendor accounts across various aspects of the central remarketing process. This will include Inventory control, accuracy and completeness of vehicles descriptions, allocation to sales program and vendor relationship management, communication, service levels, dispute resolutions and income recovery. Pro-actively identify opportunities to drive volume and performance in collaboration with internal stakeholders while delivering service excellence.

Key Responsibilities

• Leading and developing a team of account executives and administrators
• Collaborating with peers to ensure operational consistency across the business
• Visiting sites to work closely with direct reports & Centre Operations colleagues on quality control, inventory management, and dispute resolution
• Managing vehicle allocation and unsold inventory with a focus on maximising returns
• Ensuring sales entries and stock management meet quality and performance standards
• Delivering on vendor SLAs and ensuring accurate invoicing and chargebacks
• Handling vendor feedback with a solutions-oriented mindset
• Establish and nurture strong relationships with all customers to drive operational performance and revenue growth
• Travel to attend customer reviews, meetings and sales where appropriate to further enhance relationships and drive operational excellence

Knowledge and Experience Required

• Knowledge and experience of core BCA systems and operational activities
• Experience of managing a team across multiple locations
• A strong background in customer relationship management and service delivery
• Attention to detail and a disciplined, performance-driven approach
• Familiarity with the wholesale automotive industry and fast-paced environments
• Good knowledge of and ability to use Microsoft Products

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.